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    The Healthcare Journey Across Generations: Building a Strong Healthcare Team to Address Worries About Medical Expenses Head-on - on demand

    Webinar

    SKU: O25WEB53

    PriceFREE

    Formats:

    Webinar
    Price:

    FREE


    Available Credits
    • ACMPE: 1.00
    • CEU: 1.00

    Description

    This webinar — recorded on June 11, 2025 — is eligible for ACMPE and CEU credit.

    Rising healthcare costs are a growing concern. Research shows that consumers underestimate expenses, with nearly half of Gen Xers, Millennials, and Gen Zers saying they would delay care for a procedure costing under $1,000.1

    Healthcare leaders play a key role in addressing these financial concerns by offering clear communication and tailored resources to help patients understand their options. Simplifying financial discussions and providing accessible solutions can ease stress and improve the overall healthcare experience.

    By partnering with Synchrony, teams gain access to patient financing solutions like the CareCredit credit card, which can empower patients to get the care they want or need, while also enhancing the provider billing experience.  

    This 60-minute webinar will provide you with the knowledge to:

    • Help the healthcare team become more comfortable having financial conversations with patients
    • Understand healthcare financing trends and how financial conversations can impact patient care and practice operations
    • Integrate patient financing solutions like CareCredit to improve the payment process, support patient decision-making, and empower patients to accept recommended care

    Disclaimer: This content is subject to change without notice and offered for informational use only. You are urged to consult with your individual advisors with respect to any information presented. Synchrony and any of its affiliates, including CareCredit, (collectively, “Synchrony”) makes no representations or warranties regarding this content and accept no liability for any loss or harm arising from the use of the information provided. All statements and opinions in the session are the sole opinions of Amy Lafko. Your participation in the session constitutes your acceptance of these terms and conditions.

    Terms of registration: By registering for a complimentary sponsored webinar, participants understand that their contact information, excluding phone numbers, will be shared with the specific sponsor. Please reference their website’s privacy policy.


    Continuing Education

    Delivery method: Internet Live Course | Group Internet Based
    Learning level: Beginner - Education designed to provide a general understanding of a topic or knowledge area.
    Learning format: Traditional
    Prerequisites: None
    Advance preparation: None
    Duration: 60 minutes

    Claiming Credit: If you wish to claim continuing education credit, you must watch the recording and complete the session evaluation in order to meet the requirements of the accrediting organizations.

    • ACMPE, medical practice administrators in certification and Fellowship through ACMPE
    • CEU, generic continuing education credit

    For detailed continuing education credit information, click here.


    Speakers
    Picture of Amy Lafko

    Amy Lafko, MSPT, MBA
    Consultant, MGMA
    Founder, Cairn Consulting Solutions

    Amy Lafko, MSPT, MBA, is a leadership and organizational design expert focused on transforming the employee experience at work. The impact of this transformation is an improved bottom line, increased patient satisfaction and less drama in the workplace.  

    Amy founded Cairn Consulting Solutions, LLC, with the knowledge that organizations succeed when the focus is on growing your people to grow your business.  After 20+ years in healthcare leadership and operations, Amy wrote the bestselling book People First: A Proven Method for an Exceptional Healthcare Practice.  She utilizes her experience and evidence-based best practices to help business owners and leaders design their own unique People First organization. 

    Through consulting and training programs, Amy provides expertise in the People First Method to align teams, develop skilled leaders, and design systems to create accountability and higher performance. 

    Amy earned her MSPT from Ithaca College and her MBA from Loyola University of MD.  She is certified in DISC, Driving Forces, Acumen, Emotional Intelligence, and is a Growth Curve Specialist certified in the 7 Stages of GrowthTM.

    Picture of Claude Royster

    Claude Royster
    Vice President & General Manager of Health & Wellness, Synchrony

    Claude Royster brings more than 30 years of sales, account management and operational experience to his role at CareCredit and is responsible for leading the Wellness sales team with a focus on driving company strategy and growth through its market-leading health and wellness financial solutions, as well as identifying healthcare market expansion opportunities. His responsibilities also include sales reporting, maintaining strong operating disciplines, controllership and overall P&L management. Claude received his bachelor of science degree in economics from Northern Illinois University, where he also played Division I football.


    Technical Requirements

    This webinar consisted of a 60-minute presentation and question-and-answer session.

    You will receive informational emails with instructions to access the recording and related resources, as well as steps to claim continuing education credits.




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