Streamline Front Office Operations and Improve Patient Care with the Right Technology Partners

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If you experience issues registering for this webinar, please email or call the MGMA Service Center at 877.275.6462, ext. 1888 to register.

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This webinar – scheduled for June 10, 2025, at 1 pm ET (12 pm CT, 11 am MT, 10 am PT) – is eligible for ACMPE, ACHE (live only), CPE (live only), PDC (live only) and CEU credit, and will be made available as a recording.

High-quality patient care doesn’t start in the exam room, it starts at the front desk with the right office set up and technology partners. In today’s healthcare front office, technology can be a game-changer, but only when implemented with intention and alignment. From the front desk to the back office, well-chosen tools can improve patient satisfaction, streamline workflows, and boost team morale. But not all solutions deliver as promised, and the wrong fit can create more headaches than help.

In this session, MGMA consultant Dawn Plested will share insights and best practices to help healthcare professionals thoughtfully evaluate, select, and maximize technology partnerships that support both clinical and operational excellence. Learn how to avoid common pitfalls and empower your team with smarter workflows and better data.

This 60-minute webinar will provide you with the knowledge to:

• Evaluate the operational impact of front-office technology on patient satisfaction and workflow efficiency
• Identify signs of poorly matched or ineffective technology implementations
• Develop a strategy for selecting and advocating for technology that aligns with long-term practice goals

Brought to you by Payjunction

Terms of registration: By registering for a complimentary sponsored educational webinar, participants understand that their contact information, excluding phone numbers, will be shared with the specific sponsor. Please reference their website’s privacy policy.

Delivery method: Internet Live Course | Group Internet Based
Learning level: Intermediate - Education that builds on a basic curriculum, designed to improve your ability to analyze and apply skills learned to a topic or knowledge area.
Learning format: Traditional
Prerequisites: A basic understanding of the topic or knowledge area.
Advance preparation: None
Duration: 60 minutes

Claiming Credit: If you wish to claim continuing education credit, you must attend the live webinar and complete the session evaluation in order to meet the requirements of the accrediting organizations.

• ACMPE, medical practice administrators in certification and Fellowship through ACMPE
• ACHE, American College of Healthcare Executives Qualified Education
• CPE, Continuing Professional Education for accountants
  • Attendance at the live instructor-led program  
• CEU, generic continuing education credit
• PDC, professional development credits for the Society for Human Resource Management (SHRM)

For detailed continuing education credit information, click here.

**PLEASE NOTE: CEU credit types and totals are listed as a good faith estimate. Actual CEU types and totals offered at time of presentation may vary. Final CEU credit listing will be published on or before the day of the presentation.

Webinars are delivered live using online web conferencing software, which allows you to interact directly with presenters and colleagues through your web browser. 

This webinar will be hosted in Zoom Webinars and will consist of a 60-minute presentation and question-and-answer session. You will receive informational emails with instructions to access the live event and related resources, as well as steps to claim continuing education credits.   

Review this resource for participating in Zoom Webinars or test your connection here.

This webinar is sponsored by Payjunction. There is no registration fee.

Live Instructor Cancellation Policy
If for any reason MGMA must cancel this program, MGMA will notify participants by email of the cancellation no less than 48 hours prior to the expected start time.

Contact the MGMA Service Center for cancellations or refunds:
Toll-free: 877.275.6462, ext. 1888
Email: service@mgma.org 

Complaint resolution policy
Please contact the MGMA Service Center toll-free at 877.ASK.MGMA (275.6462) for issues or concerns with this webinar.