MGMA Demo Day - Patient Experience Solutions

Craig Wiberg
Senior Manager, Digital Events, MGMA

Cody Osbourn
Product Manager-Healthy Outcomes PM, Greenway Health

Greg Barber
Director-Solutions Consulting, Greenway Health

Greenway Patient Connect™ powered by Luma, Greenway Health's fully integrated patient engagement platform is designed to promote patient success and satisfaction while relieving practice burden and driving efficiency. Aligning with the three essential components of the patient-provider experience — Access, Readiness, and Communication — Greenway Patient Connect™ seamlessly integrates scheduling, registration, and communication features. This integration aims to help practices recapture lost revenue, reduce personnel costs, and enhance the patient-provider relationship.

Attend this 30-minute demo if you're looking for solutions for:

• Communication Preferences: Customizable bi-directional SMS messaging. Improves patient satisfaction and stronger patient engagement. Using reminders can reduce missed appointments.
• Appointment Scheduling: Ease of patient appointment cancelling and rescheduling. Allows patients to be added to your appointment waitlist.
• PDF writeback in their EHR: This involves integrating PDF documents directly into the EHR system, ensuring that patient information is accurately and efficiently updated.
• Patient demographics reconciliation back to EHR patient information/registration: Improving accuracy and reducing errors when patient demographic data such as names, addresses, and dates of birth updated by a patient. As well as administrative staff saving time and having less workload.

Mark Herzog
Principal Solutions Specialist, Veradigm

Veradigm Predictive Scheduler uses AI and predictive analytics to forecast patient demand. By forecasting which patients may have more pressing needs, Predictive Scheduler creates a schedule that automatically prioritizes those visits while minimizing the impact on scheduled patients.

With features such as Personal Health Record, Mobile Patient Experience, Telehealth, Medical Translation Services, and Remote Patient Monitoring, Veradigm FollowMyHealth provides an accessible platform for patients to provide data, receive updates, and connect with their healthcare providers.

Attend this 30-minute demo if you're looking for solutions for:

• Helping providers and staff be the “right kind of busy”
• Improving ability to care for high-need patients automatically
• Reducing no-shows and cancellations that leave open slots on a schedule and impact revenue
• Streamlining the patient experience and drive measurable value
• Eliminating the need for multi-vendor patient engagement approach

Andrew Harding
Co-Founder and VP Customer Success, Rivet

92% of your patients want a price estimate for their care, and more than ever — they are the first to fund their own healthcare. It’s near impossible to deliver and improve what your patients want and keep revenue flowing and increasing to your organization — unless you have Rivet.

With Rivet, you’ll have the patient communication knowledge, clarity, federal compliance, and up-front collection capabilities to offer automated transparency and speed to payment from the front office.

Attend this 30-minute demo if you're looking for solutions for:

• Offering automated real-time eligibility of in-network and out-of-network benefits to combat the difficulty of manual insurance eligibility verification before appointments
• Delivering desired patient price transparency, and remain compliant with the demands of the federal No Surprises Act for uninsured/self-pay patients
• Providing accuracy lacking in most patient cost estimates due to automated deductibles and OOP remaining logic
• Facilitating up-front payment precollection through HIPAA compliant text or email links to eliminate precollection stressors

Michael Pendleton, MBA
Senior Vice President, InDxLogic

Noreen Headley, BHA
Director of Field Operations, InDxLogic

InDxLogic will be demonstrating its Health Information Management software application's ability to streamline the patient document indexing/filing process by automating the task of indexing patient documents to the electronic medical record. This will include managing incoming faxes and patient documents, automated indexing/filing of patient documents and routing routines for document workflow.

Attend this 30-minute demo if you're looking for solutions for:

• Errors in document filing: wrong patient's chart, wrong document name, duplicate document
• Staffing challenges: expense of medical record personnel verses the cost of technology
• Document availability for clinical decision making

Craig Wiberg
Senior Manager, Digital Events, MGMA