Patient Experience Report: What Patients Really Think

What factors influence a patient’s decision to select one physician over another? What frustrates them? What has a positive impact on patients and what influences their decision to seek out a different provider? What we know is that patient expectations are evolving. In fact, 73% of patients say they keep a “mental scorecard” of everything they like and dislike about a new doctor’s office. So it's no longer enough for physicians to provide a diagnosis and potential treatment plan. Now, practices have to consider the entire experience, from before patients even walk in the door until well after they’ve finished their visit.

Klara's Patient Experience Report: What Patients Really Think shares key findings from a survey of 2,000 patients to help you discover ways to drive more positive experiences for your patients. In this report, Klara examines the different stages of a patient’s experience with a doctor’s office and takes inventory of consumer perceptions and behaviors related to the “Digital Front Door.” Interestingly, patients are diagnosing their doctors as much as their doctors are diagnosing them. Do you know what your patients really think? 

Complete the form on this page for complimentary access to the report.