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    Cristy Good
    Cristy Good, MPH, MBA, CPC, CMPE

    An incident response plan allows practices to respond quickly and appropriately to information security incidents. An incident response plan and procedures must be tested at least annually and updated as needed to comply with industry standards.

    • An “event” is an observed change in normal behavior of the system, environment, process, workflow or personnel.
    • An “incident” is a violation or possible violation of computer security policies and procedures that could jeopardize the integrity, confidentiality or availability of information resources or operations. The incident may or may not lead to a negative adverse event.

    The National Institute of Standards and Technology (www.nist.gov) has numerous resources and templates to help develop cybersecurity policies and procedures. The SANS Institute (www.sans.org) offers industry training and resources on cybersecurity, and the Cybersecurity & Infrastructure Security Agency (CISA, www.cisa.gov) has pertinent information on cybersecurity essentials as well.

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    Cristy Good

    Written By

    Cristy Good, MPH, MBA, CPC, CMPE

    Cristy Good, MPH, MBA, CPC, CMPE, is a Senior Industry Advisor at MGMA, with expertise in practice management, healthcare operations, revenue cycle management and project management. She has more than 20 years of experience in medical practice administration and financial management. Prior to joining MGMA, Cristy was a credentialed trainer with EPIC and helped prepare providers for one of the largest EHR implementations. For more than five years, she was an administrator with a large health system where she oversaw the strategic and daily operations for multiple outpatient medical practices and also spent six months working for a private home health agency. In addition, she has more than 10 years of clinical laboratory experience.


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