Opening the door: Increasing access and revenue with templates, flips and a portal

Insight Article - December 10, 2019

Patient Flow

Patient Access

When thinking about seeing their doctor, very few patients envision navigating the convoluted network of schedulers, waiting lists, appointment restrictions and cancellations that have come to serve as gatekeepers to many large hospital systems. As healthcare in the United States tends increasingly toward a model of super-specialization, resulting increases in patient demand for specialized services have manifested as sharp increases in the number of annual ambulatory care visits, especially among pediatric patients.1,2 Hospital systems must adapt their models of patient access to accommodate this increased demand for specialty clinic appointments.

The primary incentive for hospital systems to optimize patient access platforms is simple: to ensure patients are receiving the best care possible. Decreases in patient access have been tied to decreases in quality of care delivered, diminished hospital productivity and increased healthcare costs.3 When barriers to access are removed, hospital systems improve the health of their patients and create an opportunity to generate substantial increases in revenue.

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