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Benchmarking for Patient Access in a Post-COVID-19 World

DataDive - August 12, 2020

Benchmarking & Forecasting

Patient Access

Quality & Patient Experience

The road back to normal for medical practices during the COVID-19 pandemic has not been linear.

As medical practices advance in their recovery during the pandemic, administrators and physician leaders must ensure they are progressing back to pre-COVID-19 levels of appointment availability and wait times to ensure that patients are able to receive needed services and avoid adverse effects of delayed care.

The 2020 MGMA DataDive Practice Operations report, based on 2019 data from more than 1,500 organizations, provides a baseline for benchmarking operations through 2020 as the healthcare industry navigates through recovery. This report details key performance indicators (KPIs) and best practices for optimizing patient access to sustain financial viability and attain top performance.

Some aspects of patient access will never be like the old normal, but these benchmarks represent a goal for all practices to aspire to in the new normal, no matter where you are on the road to recovery.

Download the report (PDF)

A deeper dive

While this report focuses on patient access, MGMA DataDive Practice Operations explores a wide array of important practice topics, with industry-leading
benchmarking data on:
  • Increasing patient satisfaction
  • Reducing staff burnout and turnover
  • Increasing operational efficiency.
Explore even more of what MGMA DataDive Practice Operations offers.

Media/press inquiries

  • Please contact Hollon Kohtz, 877.275.6462 x 1209 or

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