End of the line: Implementing patient registration kiosks

Insight Article - February 26, 2019

Staffing Models

Patient Flow

Practice Efficiency

Implementing patient registration kiosks is a solid strategy to streamline the check-in process for patients, capture more accurate data during registration and increase patient satisfaction through a more expedient process in a high-volume practice.

Over the course of 19 years, a dermatology practice in Southwest Michigan grew from two full-time physicians to three full-time physicians, three full-time physician assistants (PAs) and one part-time PA. The practice is independent, part of a larger, physician-owned multispecialty group in the area, and this division was owned by three physician shareholders. The practice has been in its current location for four years, having constructed the building to the physicians’ specifications, and the three physicians own it in their separate, limited liability corporation.

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