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Five factors of employee burnout and how to avoid them

Podcast - September 26, 2022

Professional Development

Leadership Development

Culture & Engagement

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Christina Haxton, CEO and founder of The Center for Sustainable Strategies, joined the MGMA Insights podcast recently to share her thoughts on the main causes of burnout and what medical practice leaders can do to avoid them.  

Don’t quite have time to listen to the entire episode? No worries. We’ve compiled an assortment of highlights for your convenience:
  • (6:31) “I think about the Great Resignation. It was a culmination of people who were tolerating toxic cultures, tolerating bad bosses, tolerating being miscast in their roles. Not being able to use their strengths, being overworked, not given the resources. So it was a culmination of a lot of things, and I think the pandemic was just the tipping point.”
  • (9:15) “I feel like the companies that … had a toxic culture, they did not survive. And they won’t. They still won’t. (They) will continue to not survive through what’s coming next.”
  • (20:40) “The worst thing you can do is pay lip service to employee well-being.”
  • (24:14) “So I’d say invest in your managers to develop them from the inside out so that they can be effective leaders and people want to be able to stay on.”


We'd love to hear from you. Tell us what you think. Let us know if there's a topic you want us to cover or an expert you would like us to interview. Email us at

The MGMA Insights podcasts are produced by Daniel Williams, Rob Ketcham and Decklan McGee.

This episode is brought to you by ZOLL Data Systems A.R. optimization solutions for healthcare. The ZOLL A.R. Boost solution suite increases revenue from payers and patients in compliance with the No Surprises Act while reducing front-end workload and freeing up staff for higher-value activities. Visit to learn how you can ensure no payments are left on the table.
Now is the perfect time to register for the Medical Practice Excellence: Leaders Conference in Boston, October 9-12, 2022, and at the Digital Experience (DX) November 8-10, 2022. The MGMA Community would love to see you!


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