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    Cristy Good
    Cristy Good, MPH, MBA, CPC, CMPE

    Patient no-shows and late arrivals present unique challenges for oncology departments, where timely care is crucial to patient outcomes. A clear and consistent policy is essential for minimizing disruptions, maintaining high-quality care, and ensuring equitable access for all patients.

    This sample Oncology Patient No-Show Policy offers:

    • Clear definitions of no-shows and late arrivals.
    • Guidelines for managing patient communication and appointment scheduling.
    • Practical steps for addressing repeated no-shows while considering the unique needs of oncology patients.

    Use this sample document as a foundation to build or refine your department's approach to handling missed or late appointments. It’s designed to help you optimize provider schedules, support staff efficiency, and ensure patients receive the care they need.

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    Cristy Good

    Written By

    Cristy Good, MPH, MBA, CPC, CMPE

    Cristy Good, MPH, MBA, CPC, CMPE, is a Senior Industry Advisor at MGMA, with expertise in practice management, healthcare operations, revenue cycle management and project management. She has more than 20 years of experience in medical practice administration and financial management. Prior to joining MGMA, Cristy was a credentialed trainer with EPIC and helped prepare providers for one of the largest EHR implementations. For more than five years, she was an administrator with a large health system where she oversaw the strategic and daily operations for multiple outpatient medical practices and also spent six months working for a private home health agency. In addition, she has more than 10 years of clinical laboratory experience.


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