Electronic Health Record (EHR) Optimization in a Multispecialty Medical Services Organization

This case study focuses on the optimization of a robust electronic health record (EHR).   The patient record through the EHR reflected a poor summary of the patient visits that were contradicting and were creating miscommunication regarding patient care between providers as well as between providers and patients.   The overall goal of this case study was to develop a plan to optimize the use of the EHR so that patients would have an accurate and comprehensive medical record.  Objectives of the case study are to outline the decision-making process and to provide insight for others facing this same challenge.  Explored are possible solutions to allow providers and office staff the training resources necessary to fully understand and optimize the EHR.