As an operations director, you're responsible for overseeing the day-to-day operations, ensuring smooth patient care delivery by managing staff, resources, finances and procedures, while also maintaining compliance with regulations and optimizing efficiency across different departments to deliver quality patient care.
We've heard you and have implemented your feedback to curate a customized experience tailored to YOU and your role. What you do is unique and you need the insights and community to make you successful. We recommend attending these sessions while in Las Vegas:
WS1: Leveling Up Your Process Improvement Culture
Sunday, March 2, 2025, 12:30 PM – 3:30 PM PDT
MS1: The Starter State of Mind: How an Entrepreneurial Mindset Will Supercharge Your Operations
Sunday, March 2, 2025, 4:15 PM – 5:15 PM PDT
What makes entrepreneurs so special? They dream, they plan, and they start. The good news is that entrepreneurial superpowers aren't reserved for only techies and Ivy grads. With the right mind shift, we can start thinking like entrepreneurs to empower ourselves by creating value for others. In this fun and engaging keynote, speaker and 4x founder, Tim Hines, reveals how emboldening everyone to be a Starter within the organization fosters stronger collaboration, higher performance, solution orientation, greater resiliency, and more overall success. Get ready to challenge the status quo and embrace the entrepreneurial mindset for a future full of opportunities and innovation.
CON101: Creating Predictive Models to Improve Patient Experience
Monday, March 3, 2025, 7:30 AM – 8:30 AM PDT
This session is designed to provide healthcare leaders with an understanding of predictive modeling's pivotal role, focusing on three key areas: effectively managing appointment slots in light of no-show rates, benchmarking session utilization to reveal operational efficiencies, and aligning physician schedules with patient cycle times to enhance overall patient flow and satisfaction.
CON103: Invest in People, Beat Burnout and Transform Leadership
Monday, March 3, 2025, 7:30 AM – 8:30 AM PDT
The top reason employees leave their employers is not money — employees leave to find employers who invest in their employees. How can we invest in our employees in ways that the company can afford? This session will explore 10 low-cost suggestions that will help companies recruit and retain talent.
CON302: Elevating Team Performance in a Value-Based Care Landscape
Monday, March 3, 2025, 10:15 AM – 11:15 AM PDT
The transition toward value-based care represents a significant shift, and the role of effective teamwork is paramount as healthcare organizations strive to optimize patient outcomes while managing costs. Participants will learn what it takes to develop strategies for interdisciplinary collaboration, examine leadership's role with value-based care teams, understand how to address team challenges and barriers, and explore strategies for empowering clinicians and staff.
CON503: Practice Management Roundtable
Monday, March 3, 2025, 1:30 PM – 2:30 PM PDT
Join fellow healthcare executives in this facilitator-led networking session to discuss current practice management issues and foster connections. This session provides a platform to share best practices and collaborate on solutions to the unique challenges faced by healthcare providers.
CON601: The Performance Flywheel: Activating Tactics from Strategy
Monday, March 3, 2025, 3:30 PM – 4:30 PM PDT
This presentation presents the argument that it does, and the Flywheel is a compelling archetypical model and metaphor to explain and justify the why, the how, and the progressive creation of high performance. This presentation will share best practices and best outcomes as shown through a decades-honed process of annual planning linked to strategy. The presenter and each participant will use the commonly framed SMART objectives methodology in a prepared format to practice their own set of objectives that are current and practical.
MS2: The Science of Stuck - Break Through What’s Holding You Back
Tuesday, March 4, 2025, 8:15 AM – 9:15 AM PDT
With 40 million Americans reporting dissatisfaction, stress, burnout, and overwhelm, we need new solutions to help our brain, because when our brains brain better, our lives get better. When you understand how to activate your brain’s capacity for choice, you can get unstuck from anything. We all experience stuckness in our lives—in our relationships, careers, our bodies, habits, and more. We know what we’re supposed to do to move forward, but there always seems to be something blocking the way. Using a potent mix of science-based strategies and stories from her shocking personal journey through addiction and anxiety, Britt quickly cuts through the noise with practical tools you can use today. Attendees will walk away with an actionable, science-based plan to break through stagnation and ignite growth—starting now.
CON702: Tiered Performance Structure: A Patient Experience Framework
Tuesday, March 4, 2025, 9:30 AM – 10:30 AM PDT
Identify areas of opportunity for patient experience in a large organization. While it can feel daunting to make impact in all areas of an organization, this session breaks down the efforts into more manageable portions. Attendees will receive a practice level data tracker, best practice templates, action plans templates and Monthly Patient Experience Advance template, all integral pieces to develop a successful improvement program.
CON802: Resist the Urge to Check a Box - Optimizing Discipline
Tuesday, March 4, 2025, 10:45 AM – 11:45 AM PDT
This session will provide true medical practice leadership scenarios — from scheduling/check-in to patient experience and care delivery to post-discharge follow-up behaviors that will help leaders take the practical, tactical application back to their organizations to optimize outcomes. This session challenges organizations to look at their attitudes around compliance or commitment to the expected roles of learners and leaders. While most variance stems from leader behavior, attendees will better understand how to increase the discipline and execution post-training to optimize the investment your organizations make in training and development.