The Simple Guide to Patient Access Hiring
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Description
ISBN # 978-1-56829-681-4
Hiring and firing is not something you do regularly in your practice so how do you handle it when one of your most valued employees has given notice or a long-term staff member just quit? What if your practice is expanding and you need help to define new positions and how to distribute the additional workload? As one in a series of Simple Guides, this manual takes the guesswork and confusion out of recruiting and hiring the best staff.
This simple guide provides detailed information on patient access positions, the positions that are key to getting your patients through the door of your medical practice, while creating a memorable experience during their visit.
Use this as step by step resource to:
- Identify key skillsets: i.e. stellar customer service mindset and others that will support your successful hire
- Analyze job descriptions: to ensure everyone is clear on performance expectations
- Interview with situational questions: to give you a better idea of how your candidate will perform in the demanding front office space
- Access immediate resources: simple forms and templates that can be personalized for your practice
Table of Contents
Purpose of the Hiring Guide
Analyzing Medical Practice Staffing
Patient-Access Roles within the Medical Practice
Preparing the Job Description
The Recruitment Process Reconsidered
Designing a Hiring Process
Summary
Appendix A: Job Descriptions
Appendix B: Sample Interview Questions
About the Authors
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