Advanced Strategy for Medical Practice Leaders: Human Resources Management Edition

Christine Kalish, MBA, CMPE, is a senior executive and trusted healthcare advisor with deep experience in ambulatory care and academic medicine. She is a thought leader and strategist for emerging and expanding healthcare organizations. For more than thirty years, Kalish has been leading organizations and teams to develop critical infrastructure and growth planning to improve operations, workflow, human resources and revenue cycle. She continually searches for innovative ways to assist her clients so they can deliver quality care for the populations they serve.

Cristy Good, MPH, MBA, CPC, CMPE, is a Senior Industry Advisor at MGMA, with expertise in practice management, healthcare operations, revenue cycle management and project management. She has more than 20 years of experience in medical practice administration and financial management. Prior to joining MGMA, Cristy was a credentialed trainer with EPIC and helped prepare providers for one of the largest EHR implementations. For more than five years, she was an administrator with a large health system where she oversaw the strategic and daily operations for multiple outpatient medical practices and also spent six months working for a private home health agency. In addition, she has more than 10 years of clinical laboratory experience.

Andy Swanson, MPA, FACMPE, MGMA Senior Vice President of Product Strategy and Sales, has been with MGMA nine years in a multitude of leadership roles and has spent 18 years inside the human resources function as a daily practitioner, business partner and functional leader. He also brings 13 years of experience in the U.S. healthcare system, both in hospital systems and medical group management. Currently, Swanson deploys products and services for the medical practice industry to improve the people and systems we use to deliver care successfully. Swanson began his career in change management and business consulting, working at Anderson Consulting/Accenture to develop HR solutions around training and development, performance management, compensation, and recruiting and onboarding. Later in the telecommunications and financial services industries, Swanson expanded his expertise by delving into advanced HR strategies, where he led succession planning, leadership

Penny M. Crow, MS, SHRM-SCP, RHIA, is a nationally recognized executive with progressive senior leadership experience in a wide range of healthcare organizations. As an RHIA, she has a successful track record in health information management, revenue cycle, risk management and quality improvement. Her MS in I-O Psychology has fueled her passion about working with leaders to develop strategic thinking skills.