Throughout the year, the Chapter will bring you educational offerings that will expand your knowledge while giving you the opportunity to earn continuing education credits for AMCPE.
Webinars
Closing the Loop with Office Systems: Lab, Test and Consult Tracking, and Appointment Management
Closing the Loop with Office Systems: Lab, Test and Consult Tracking, and Appointment Management
Debra Kane Hill, MBA, RN, CPPS, CPHRM
Senior Patient Safety Risk Manager
The Doctor’s Company
CE credits available
1 ACMPE, 1 ACHE
Session Description
Ensuring patient safety and mitigating risks in the ambulatory care environment are paramount. One fundamental concept is the implementation of robust office systems designed to "close the loop" and prevent patients from falling through the cracks. This presentation delves into two prevalent sources of claims in medical practice settings: the failure to track labs, tests, and consultations, and the mismanagement of appointments. These issues often lead to missed and delayed diagnoses, which are the primary causes of patient harm in ambulatory care.
Presented by The Doctors Company, this program offers practical tips on implementing effective systems in your practice. Through a review of closed claims, we will highlight common failures and provide actionable strategies to enhance patient safety.
Key Strategies Include:
1. Automated Tracking Systems: Implement electronic health record (EHR) systems that automatically track and flag outstanding labs, tests, and consultations.
2. Appointment Management Protocols: Develop standardized procedures for scheduling, rescheduling, and following up on appointments to ensure no patient is overlooked.
3. Diagnostic Order Reconciliation: Establish a reconciliation process to verify that all diagnostic orders are completed and reviewed in a timely manner.
4. Staff Training and Accountability: Conduct regular training sessions for staff on the importance of closing the loop and assign specific responsibilities to ensure compliance.
5. Patient Communication: Enhance communication channels with patients to keep them informed about their test results and follow-up appointments.
6. Audit and Feedback Mechanisms: Regularly audit office systems and provide feedback to staff to continuously improve processes and prevent errors.
Join us to learn how to implement these strategies and create a safer, more efficient ambulatory care environment.
Learning Objectives
- Establish follow-up systems for tracking labs, tests, and consultations with specialists
- Conduct an accurate inspection of medical records and other documentation to “close the loop” on patient appointments, telephone encounters, and services
- Construct strategies designed to monitor common areas of risk known to generate claims within the medical office setting
Webinar Series: New Year, New Benchmarks: Setting the Course for Success in 2025
Kickstart 2025: Your Guide to Benchmarking Basics and Key Performance Indicators
Wednesday, February 19, 2025 at 1:00 PM ET (12 PM CT, 10 AM PST)
Session Description: Kick off your journey toward operational excellence in 2025 with this foundational webinar on benchmarking and Key Performance Indicators (KPIs). Learn how these critical tools can transform your medical group’s performance by providing measurable insights into efficiency, quality, and financial health. Discover the key metrics that matter, strategies for setting meaningful benchmarks, and methods to use baseline data to establish performance standards. Whether you’re new to benchmarking or looking to refine your approach, this session will provide the knowledge and tools to align your practice with strategic goals and elevate success in the coming year.
Learning Objectives:
1. Define the core concepts of benchmarking and Key Performance Indicators (KPIs) and understand their importance in medical practice management.
2. Identify key metrics that are commonly tracked to gauge medical group performance.
3. Learn a structured approach to setting and selecting benchmarks and KPIs tailored to specific goals for 2025.
4. Explore how to use baseline data to establish performance standards and set achievable targets.
Speaker:
Andrew Hajde, CMPE
COO, ABW Medical
CE Credits (Live Viewing Only): 1 ACMPE | 1 ACHE | 1 PDC
The Pulse of Performance: Operational KPIs to Optimize Your Practice in 2025
Wednesday, March 19, 2025 at 1:00 PM ET (12 PM CT, 10 AM PST)
Session Description: Unlock the potential of operational benchmarks and KPIs to optimize your medical group’s day-to-day efficiency. This webinar dives into essential metrics for improving patient flow, resource utilization, and staff productivity. Learn how to analyze operational data to uncover inefficiencies, set actionable targets, and implement changes that reduce patient wait times while enhancing overall service quality. With a focus on practical strategies for 2025, this session empowers you to streamline operations and achieve sustained excellence.
Learning Objectives:
- Recognize critical operational benchmarks and KPIs essential for monitoring and enhancing practice efficiency.
- Discover strategies for tracking and interpreting operational data to improve scheduling, patient flow, and resource utilization.
- Learn techniques to identify and address operational inefficiencies, with a focus on optimizing staff productivity and reducing patient wait times.
- Gain insight into setting operational targets that align with broader performance goals for 2025.
Speaker:
Andrew Hajde, CMPE
COO, ABW Medical
CE Credits (Live Viewing Only): 1 ACMPE | 1 ACHE | 1 PDC
Maximizing Revenue: Critical KPIs for Financial Health in 2025
Wednesday, April 23, 2025 at 1:00 PM ET (12 PM CT, 10 AM PST)
Session Description: Boost your medical group’s financial performance with an in-depth look at revenue cycle benchmarks and KPIs. This session focuses on tracking and improving critical areas such as collections, billing accuracy, denial management, and accounts receivable. Learn how to analyze revenue cycle data to identify trends and weaknesses, set realistic financial goals, and create strategies that ensure stability and growth in the new year. Gain actionable insights that will position your practice for financial resilience and success in 2025.
Learning Objectives:
- Identify essential revenue cycle benchmarks and KPIs that drive financial performance in medical groups.
- Understand how to monitor and improve key areas such as collections, billing accuracy, denial rates, and accounts receivable.
- Learn methods for analyzing revenue cycle data to identify trends, assess financial health, and target areas for improvement.
- Explore strategies for setting realistic revenue cycle goals to ensure financial resilience in the new year.
Speaker:
Andrew Hajde, CMPE
COO, ABW Medical
CE Credits (Live Viewing Only): 1 ACMPE | 1 ACHE | 1 PDC
Unlocking Insights: Mastering Benchmark Analytics for Strategic Improvement in 2025
Wednesday, May 21, 2025 at 1:00 PM ET (12 PM ET, 10 AM PST)
Session Description: Dive into the power of benchmark analytics to drive strategic decision-making and continuous improvement in your medical group. This webinar explores the tools and techniques for analyzing trends, identifying outliers, and understanding performance variances. Learn how to transform data into actionable insights and develop a roadmap for achieving targeted improvements. With a focus on leveraging analytics to optimize outcomes and support long-term planning, this session will prepare you to lead your practice confidently into 2025 and beyond.
Learning Objectives:
- Understand the basics of benchmark analytics and its role in guiding informed decision-making in medical group management.
- Explore analytical tools and techniques to evaluate trends, outliers, and performance variances effectively.
- Learn to create actionable insights from benchmark data to drive targeted improvements and optimize outcomes.
- Develop a roadmap for using analytics to support continuous performance improvement and strategic planning throughout 2025.
Speaker:
Andrew Hajde, CMPE
COO, ABW Medical
CE Credits (Live Viewing Only): 1 ACMPE | 1 ACHE | 1 PDC