MGMA Seminar: Revenue Cycle Management

Kem Tolliver is the President & CEO of Medical Revenue Cycle Specialists. She is also the co-author of Revenue Cycle Management: Don't Get Lost in the Financial Maze, co-author of Advanced Strategy for Medical Practice Leaders, Financial Management Edition, as well as the co-host of, "RevDive Podcast."

She has earned a reputation as a transformational healthcare leader, holding Bachelor of Science degrees in Healthcare Administration and Organizational Management; Summa Cum Laude; and Magna Cum Laude, respectively. Kem's certifications include Fellow of the American College of Medical Practice Executives (FACMPE), Certified Professional Coder (CPC), and Certified Medical Office Manager (CMOM).

Kem is enthusiastically focused on mapping technology to Revenue Cycle workflows to improve organization income potential while reducing staff burden and improving patient care delivery. She sits on the Board of a Washington, DC-based ACO and leads state-wide projects that leverage technology innovations into care improvement, cost reduction, and minimizing provider burnout. Kem lends her expertise to several industry executive boards including MGMA's Evaluation and Management Workgroup and Novitas JL Advisory Committee.

The State of Maryland awarded Kem with the Governor's Volunteer Service citation for her work in the Maryland General Assembly years 2015-2018. Kem was awarded the 2019 Heart of Gold Award by Heart to Hand, Inc. 501 (c) (3) Community-based public health service for medical practice leadership. She was nominated by Nexus Health, Fort Washington Medical Center for the 2016 Community Health Award. Kem earned Maryland MGMA's Outstanding Service Award. Medical practices directed by Kem have received MGMA Better Performing Practice distinctions in the areas of Accounts Receivables and Collections.

Taya Gordon received her Executive MBA in Healthcare Management at Creighton University, where she graduated Summa Cum Laude.

She is a subject matter expert (SME) in healthcare compliance, organizational governance, process optimization, and revenue cycle management. Having held senior level executive management positions in private practices, collaborative institutes, and national care coordination organizations, Taya now educates and consults on all areas of healthcare operations. Teaching and consulting topics including performance improvement, quality improvement, risk reduction, and the shift to value-based payment methodologies. Taya also functions as Chief Revenue Officer for H4 Technology, LLC, a Data Management Software as a Service (DMSaaS) organization providing services to hundreds of providers across the nation.

A proud member of the Medical Group Management Association's (MGMA’s) Government Affairs Council and E/M Workgroup, Taya co-authored the MGMA publications Revenue Cycle Management: Don’t Get Lost in the Financial Maze and Advanced Strategy for Medical Practice Leaders, Financial Management Edition. Her thoughts on the innovative use of people and IT was included in the HIMSS Voices of Innovation Publication in 2019 coordinated by the Cleveland Clinic and she is a noted speaker and/or author for organizations such as HealthLeaders Media, the Practice Management Institute (PMI), MGMA, and Medical Economics.

Taya is the Past President of the HIMSS Nebraska Chapter, former Chair of the Membership and Corporate Development Maryland MGMA Chapter, and was recognized in 2019 by Midland’s Business Journal as a ‘40 Under 40’ Executives & Entrepreneurs Award Recipient.

Passionate about physician advocacy, community outreach and healthcare improvement processes, she has volunteered in several terms on government affairs and legislative committees lobbying for healthcare improvement and various committees with Habitat for Humanity Omaha.

Claude Royster brings over 30 years of sales, account management and operational experience to his role as Vice President & General Manager of Health and Wellness at Synchrony. He is responsible for leading the Wellness sales team with a focus on driving company strategy, growth through its market-leading health and wellness financial solutions, including CareCredit and Allegro, and identifying healthcare market expansion opportunities.  His responsibilities also include sales reporting, maintaining strong operating disciplines, controllership and overall P&L management.

Prior to joining the Synchrony Wellness team, Claude spent four years in the company’s Payment Solutions division focused on lifestyle markets. In this leadership role, he managed a client development team driving profitable growth in several industries, including music, sporting goods, sewing and crafts. Claude also served as the leader of the Payment Solutions Growth Council team for three years.

Claude is the co-leader of the Black Experience Diversity Network “BE+” for the Chicago chapter.

Claude received his bachelors of science degree in Economics from Northern Illinois University where he also played Division I football. Claude enjoys golfing, exercising, grilling and spending time with his family.