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    Cynthia Mazzocchi, FACMPE

    The study of medicine is not exact. Although the intent and pledge of medical professionals is to do no harm, on occasion errors do occur. Sometimes these errors can be the cause of permanent injury to or even death of a patient. In these instances, most patients (or their families) will seek litigation as a means to be compensated for the injury. These suits impact the medical professional’s malpractice rate, their reputation, and the overall cost of healthcare. Typically, when such an adverse event occurs, a health care organization (HCO) will shut down any communications regarding the incident and refer all conversation through a corporate attorney. (Fein, et. al, n.d.) Despite the lack of tort reform requiring transparency programs, the tide is turning on this approach and an increasing number of HCOs are implementing their own internal programs. In many transparency programs, it is not uncommon for medical professionals to not only apologize for the error, but also to publicize the adverse event. The predominant question posed is: Should healthcare organizations implement internal transparency programs?

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