Patient engagement technology: Key takeaways from an MGMA Research & Analysis report

Patient experience is influenced before, during and after each visit by how providers and staff use technology to engage patients. For customer-centric, value-based care, building a data platform that helps practices enhance patient engagement allows providers to focus on what they do best — care for people.

Technology companies have revved up their offerings to create opportunities to enhance the patient experience. Payers expect patients to report a level of satisfaction commensurate with value-based care guidelines. Technological enablement will help practices compete effectively in the marketplace.

According to a 2018 MGMA Stat poll, 59% of healthcare organizations invested in technology to improve patient engagement in the previous year.

The recent MGMA Research & Analysis report, Optimization of Healthcare Technology to Improve Patient Engagement: Action Steps and Best Practices, explores how to create the most positive impact in a healthcare organization through patient portals, automated appointment reminder systems, telehealth, check-in technologies and more.