Patient engagement technology: Key takeaways from an MGMA Research & Analysis report

Insight Article

Patient Engagement

Patient Care Technology

Patient experience is influenced before, during and after each visit by how providers and staff use technology to engage patients. For customer-centric, value-based care, building a data platform that helps practices enhance patient engagement allows providers to focus on what they do best — care for people.

Technology companies have revved up their offerings to create opportunities to enhance the patient experience. Payers expect patients to report a level of satisfaction commensurate with value-based care guidelines. Technological enablement will help practices compete effectively in the marketplace.

According to a 2018 MGMA Stat poll, 59% of healthcare organizations invested in technology to improve patient engagement in the previous year.

The recent MGMA Research & Analysis report, Optimization of Healthcare Technology to Improve Patient Engagement: Action Steps and Best Practices, explores how to create the most positive impact in a healthcare organization through patient portals, automated appointment reminder systems, telehealth, check-in technologies and more.

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