Available for: ACMPE Credit: 1.00 | AAPC Credit: 1.00 Core A, CPCO and CPMA | ACHE Credit: 1.00 | CME: 1.00 | CNE Credit: 1.00 | CPE Credit: 1.20 | CEU Credit: 1.00 
Federal Laws, Regulations and Advocacy
Basic | Traditional


This presentation will provide up-to-date and timely information on critical health information technology issues impacting medical groups coming from Congress, federal regulatory agencies, and the private sector. Topics for the session include exciting new opportunities for groups to lower administrative costs and increase revenue cycle automation, the new app environment and EHR certification, interoperability, and tips to protect against cyberattacks. Attendees will learn how these important HIT issues will impact their group and determine how best to implement or address them in their organization. Additionally, attendees will learn what educational and implementation resources are available from MGMA, the federal government, and other sources.

This session will provide you with the knowledge to:

• Recognize critical HIT initiatives
• Describe how the latest legislative regulatory, and private sector initiatives will impact your medical group
• Identify additional resources available to assist you

Available for: ACMPE Credit:1 | AAPC Credit: 1.00 Core A, CPCO and CPMA | ACHE Credit: 1 | CME: 1 | CNE Credit: 1.00 | CPE Credit: 1.2 | CEU Credit: 1 

Best Practices in Operations
Advanced | Traditional 

How often have you heard someone say, “We’ve always done it that way”? The truth is, we too often depend upon traditions, emotions, politics and anecdotes to make critically important business and
management decisions. While no system is perfect, the use of evidence in the form of data and statistics can significantly increase the probability that our thinking will result in decisions that will ultimately
turn out for the best. Evidence-based thinking (EBT) incorporates techniques such as critical thinking, analytics, decision theory and problem-solving to improve our management skills and outcomes.
Attendees will receive a complete toolbox, including documentation, worksheets, templates, sample reports and all pertinent collateral material necessary to understanding EBT and how it can create a
better environment for their business.

This session will provide you with the knowledge to:

• Assess the global concept of Evidence-based Thinking (EBT) and how they contribute to the whole
• Evaluate EBT models for any business 
• Establish EBT models and concepts in the medical practice

Available for: ACMPE Credit: 1 | AAPC Credit: 1.00 Core A, CPCO and CPMA | AAPC Credit: 1.00 Core A, CPCO and CPMA | ACHE Credit: 1 | CME: 1 | CNE Credit: 1.00 | CPE Credit: 1.2 | CEU Credit: 1 
Financial Management
Intermediate | Traditonal


Managing patient responsibility effectively is key to the financial health of any practice. Today’s high patient out-of-pocket expenses, including increasing deductibles, copayments and coinsurance rates, are shifting the practice’s payer mix and require organizations to reevaluate and implement new policies, processes and technologies to proactively collect payments. In this session, attendees will learn how they can strengthen their efforts to effectively collect from the patient through the entire revenue cycle, as well as measure and track staff performance on patient collections.

This session will provide you with the knowledge to:

• Discover why medical practices need to adopt automated processes to manage patient responsibility
• Use tools that help to collect patient responsibility during scheduling, pre-registration, time of service and after the patient leaves the office
• Produce measurement and tracking of staff productivity toward patient collection efforts

Available for: ACMPE Credit: 1 | AAPC Credit: 1.00 Core A, CPCO and CPMA | ACHE Credit: 1 | CME: 1 | CNE Credit: 1.00 | CPE Credit: 1.2 | CEU Credit: 1 
Best Practice in Operations
Intermiediate | Traditional


Today’s consumers expect flexibility and convenience in service accessibility, and healthcare consumers are no exception. The bar for satisfaction is high, and organizations that want to stand out must deliver a consumer-centric experience. This session will present the operational changes one organization made to increase patient access and engagement with clinicians and staff. Attendees will hear how efforts to overhaul scheduling functionalities, extend clinic hours and innovate with network-driven technology have paid off, gaining a clear understanding of how patient engagement directly impacts an organization’s effectiveness. The session will provide concrete recommendations for gaining buy-in from physicians for implementation technology-enabled strategies for success.

This session will provide you with the knowledge to:

• Modify operational processes in accordance with consumer-centric best practices for improved patient accessibility and engagement
• Use nimble technological solutions and key performance indicators for creation and tracking of financial success
• Apply insights from nationwide provider-patient network research and a real-life case study to your organization

Available for: ACMPE Credit: 1 | AAPC Credit: 1.00 Core A, CPCO and CPMA | ACHE Credit: 1 | CME: 1 | CNE Credit: 1.00 | CPE Credit: 1.2 | CEU Credit: 1 
Professional Development and Leadership
Intermediate | Traditional


Physician-leaders are continuing to become more prevalent in healthcare.  However, the path to physician-leadership is not well developed, and the transition from clinician to leader can be both challenging and uncomfortable.  The predispositions and skills that produce successful clinicians are the same underpinnings that can either benefit or hinder physician-leaders.  This session will discuss the core skills of effective leadership and identify the most common obstacles physicians face as they transition to leadership.  Further, this session will outline psychological traits common to physicians and consider how these traits may impact their leadership journey.  Attendees will learn effective development strategies that can be used by both the physician-leaders themselves and the administrative colleagues/staff who collaborate with and support them.             

• Outline the unique challenges faced by physicians as they transition into leadership roles              
• Analyze strengths and opportunities for any individual physician as they transition to leadership
• Prepare physician-leadership development plans for new and existing physician-leaders

Available for: ACMPE Credit: 1 | AAPC Credit: 1.00 Core A, CPCO and CPMA | ACHE Credit: 1 | CME: 1 | CNE Credit: 1.00 | CPE Credit: 1.2 | CEU Credit: 1 
Professional Development and Leadership
Basic | Traditional


Unintentional bias is the primary obstacle to creating a diverse workforce and inclusive culture. There are more than 150 identified unconscious biases, which derive from things like recent events, prior commitments, personality traits and more. Becoming aware of and then tackling these biases is critical to accomplishing the organizational goal of creating a positive workplace culture that serves a diverse group of employees. This session will explore the concept of unintentional biases, providing examples and highlighting best practices for diversity in hiring. Attendees will hear how to incorporate the critical elements of an inclusive culture in their organizations and learn next steps for affecting positive change.

Ignite the learning!

This session will provide you with the knowledge to:

• Discuss unintentional bias in the workplace to raise awareness of the issue and pave the way for change
• Recognize best practices for diversity in hiring, including the use of organizational, departmental and individual competencies as well as evidence-based evaluation of candidates
• Identify the critical foundational elements of an inclusive workplace environment that fosters diversity

Available for: ACMPE Credit: 1 | AAPC Credit: 1.00 Core A, CPCO and CPMA | ACHE Credit: 1 | CME: 1 | CNE Credit: 1.00 | CPE Credit: 1.2 | CEU Credit: 1 
Professional Development and Leadership
Advanced | Interactive


Healthcare, by nature, is an outcomes-based industry. From staffing ratios to quality metrics and bottom-line revenue, numbers matter. Healthcare leaders are held accountable for their ability to produce results that are defined in numerical values and represent a growing, healthy, profitable and patient-centered organization. This pressure to perform is a leading driver of healthcare executive attrition and burnout. This session will explore how healthcare leaders maintain their commitment to producing positive outcomes without obsessing over numbers. How? By refocusing on processes that drive the numbers and produce meaningful change across a healthcare organization.

This session will provide you with the knowledge to:

• Reconstruct your understanding of how processes influence key metrics and outcomes in a healthcare organization
• Design a plan for personnel and professional development that emphasizes the steps needed to reach your goals
• Revise your leadership style to reinforce commitment to consistent processes that produce results

Available for: ACMPE Credit: 1 | AAPC Credit: 1.00 Core A, CPCO and CPMA | ACHE Credit: 1 | CME: 1 | CNE Credit: 1.00 | CPE Credit: 1.2 | CEU Credit: 1 
Strategy Planning
Intermediate | Traditional


As more health systems and provider groups make the transition from fee-for-service models to value-based care, they’re required to take on some financial risk and are faced with many administrative obstacles. Many providers can perform better under value than a fee-for-service model if they know how to deliver lower cost, higher quality care while aligning incentives. This session will show how one medical group utilized action-driving analytics, strategic partnerships and open communication to build a successful value-based infrastructure — and develop the confidence to take on downside risk. We will discuss the most important factors to consider when making the transition to value, including risk adjustment scores, data sharing, the use of technology and in-home monitoring, managing high-risk patients, and more.

This session will provide you with the knowledge to:

• Discover best practices for developing the infrastructure and partnerships you need to be successful in a value-based care program
• Demonstrate creative strategies for successfully implementing a value-based care model in your organization
• Apply analytics to gain actionable insights that will help you make the right clinical changes

Available for: ACMPE Credit: 1.00 | AAPC Credit: 1.00 Core A, CPCO and CPMA | ACHE Credit: 1.00 | CNE Credit: 1.00 | CPE Credit: 1.20 | CEU Credit: 1.00 

Best Practice in Operations
Intermediate | Traditional 
 

Available for: ACMPE Credit: 1 | AAPC Credit: 1.00 Core A, CPCO and CPMA | ACHE Credit: 1 | CME: 1 | CNE Credit: 1.00 | CPE Credit: 1.2 | CEU Credit: 1 
Federal Laws, Regulations and Advocacy
Intermediate | Traditional


Under the Protecting Access to Medicare Act (PAMA), passed in 2014, clinicians ordering CT, MRI, and Nuclear Medicine studies on Medicare patients will be required to consult CMS-approved Appropriate Use Criteria (AUC) developed by Provider-led entities, via a CMS-Approved Clinical Decision Support Mechanism (CDSM). In the 2019 Medicare Physician Fee Schedule Final Rule, CMS finalized plans to proceed with implementation of the consultation mandate effective January 1, 2020. Reimbursement to providers of CT, MRI and Nuclear Medicine services, will be contingent upon reporting details of AUC consultation, and whether the order conformed to AUC criteria beginning in 2021. This presentation will explain what is required of both ordering clinicians and rendering providers, including exceptions. Various approaches to accessing a CDSM and consulting AUC will be discussed, as well as data elements (G-codes and modifiers) that must be reported. We will also highlight opportunities to leverage CDS technology to obtain relief from commercial payor pre-authorization requirements.

This session will provide you with the knowledge to:

• Outline what is required of clinicians  ordering CT, MRI and Nuclear Medicine studies on Medicare patients beginning in 2020
• Examine requirements for providers rendering CT, MRI and Nuclear Medicine studies beginning in 2020, as well as 2021 payment penalties for non-compliance
• Point out opportunity to leverage CDS technology to obtain relief from commercial payor imaging pre-authorization requirements

Available for: ACMPE Credit:1.00 | ACHE Credit: 1.00 | CME: 1.00 | CNE Credit: 1.00 | CPE Credit: 1.20 | CEU Credit: 1.00
Best in Practice Operations
Basic | Interactive 


Join your colleagues for an interactive peer learning session that will give you the opportunity to discuss current topics, trends and challenges that are important to hospital affiliated practice administrators. Come prepared with questions and concerns regarding practice management issues.

This session will provide you with the knowledge to:

• Summarize key solutions used by other specialty practice executives
• Discuss new strategies to address significant issues in your practice
• Identify colleagues whom you can contact after the conference to continue problem solving

Available for: ACMPE Credit: 1 | AAPC Credit: 1 Core A | ACHE Credit: 1 | CME: 1 | CNE Credit: 1.00 | CPE Credit: 1.2 | CEU Credit: 1 
Best Practice in Operations
Intermediate | Traditional


There is a lot of buzz around artificial intelligence (A.I.) and what it could do in healthcare, and rightly so when you think of the possibilities: What if your EHR could prepopulate referral letters based on the language your physicians prefer to use for certain case types? How about if your incoming faxes automatically categorized and triaged to different staff based on the diagnoses or anomalies in test results? These are just two examples of the practical ways that A.I. will be applied to medical groups in the very near future. Join expert panelists who will cut through the confusion around A.I., machine learning, FHIR (Fast Healthcare Interoperability Resources) and other innovative technology buzz words. During the session, the panelists will assess how these technologies will transform medical group management and offer insights that will help medical group managers take advantage of them.

This session will provide you with the knowledge to:

• Discover how A.I. can be applied in the medical group setting
• Manage your group’s readiness to apply AI to improve your workflow productivity and effectiveness
• Predict what steps you will need to take to ready your people, processes and technology to apply A.I. in your medical practice

Available for: ACMPE Credit: 1.00 | AAPC Credit: 1.00 Core A | ACHE Credit: 1.00 | CME: 1.00 | CNE Credit: 1.00 | CPE Credit: 1.20 | CEU Credit: 1.00 
Strategy and Planning
Intermediate | Traditional


Physician groups continue to represent an attractive value proposition for private equity investors. Despite robust consolidation activity in the past five years, numerous specialty markets still remain highly fragmented and continue to attract investors. At the macro level, several factors fuel consolidation, including operational complexity, payer dynamics, pressure on reimbursement rates, erosion of profit margins, availability of capital, practices’ inability to drive significant volume growth, and changing physician demographics. At the subsector level, attractive growth rates in certain specialty markets, compounded by persisting market fragmentation, further drive consolidation. This is therefore a critical time for physician groups. By familiarizing themselves with the process, they can increase the number and value of future offers and reduce transaction stress and expenses. This session, will educate participants about (1) factors contributing to this trend; (2) key players involved in a private equity deal; (3) important considerations in weighing options; (4) mechanics of a typical deal; (5) role of advisors such as attorneys and investment bankers; (6) potential risks and rewards for providers at different stages in their life; (7) costs involved in going through the process; (8) how to best prepare for a private equity transaction; and (9) potential alternatives.

This session will provide you with the knowledge to:

• Discover the pros and cons of an M&A deal as well as the costs involved
• Produce concrete action items for corporate housekeeping in preparation of a deal
• Employ partners in meaningful discussions about a potential deal before selecting an investment banker and jumping into LOI negotiations

Available for: ACMPE Credit: 1.00 | AAPC Credit: 1.00 Core A | ACHE Credit: 1.00 | CME Credit: 1.00 | CNE Credit: 1.00 | CPE Credit: 1.20 | CEU Credit: 1.00 
Professional Development and Leadership
Intermediate | Traditonal
 

Have you thought about offering your services as an expert witness or what it takes to be qualified to serve as an expert witness? What should you expect if called as an expert witness? This session will explore the expectations for serving as an expert witness and provide information to better prepare you for a deposition or court room. The speaker will provide a detailed overview of the qualifications of an expert witness, including how to create successful relationships with attorneys; how to prepare reports and affidavits; how to market expert services; and how to determine what fees should be charged for this work.

 
This session will provide you with the knowledge to:

• Discover the qualifications necessary to be an expert witness

• Use best practices when serving as an expert witness in multiple legal scenarios

• Manage attorney relationships for successful marketing of expert services

Available for: ACMPE Credit: 1 | AAPC Credit: 1 Core A | ACHE Credit: 1 | CME: 1 | CNE Credit: 1.00 | CPE Credit: 1.2 | CEU Credit: 1 
Patient-Centered Care
Intermediate | Traditional


CMS’ recent changes to the 2019 Physician Fee Schedule and the Quality Payment Program allows several new billing codes to incentivize the use of technology to engage with patients. The expanded reimbursements will allow providers to get paid for remote patient monitoring (RPM) treatment services for managing chronic conditions. The ruling is expected to incentivize the use of technology to engage with patients and accelerate investments and innovations in chronic disease management platforms using RPM technology. Using a case study approach, we will discuss how Cone Health embarked on a new patient-centric venture to manage the care of those with chronic conditions and was able to drive provider adoption of the technology.

This session will provide you with the knowledge to:

• Illustrate the different types of daily clinical and interpersonal interactions patients in a chronic disease management program using RPM technology can have with their care
• Discover the difference between traditional risk management and risk management with deep patient relationships that offer a methodology to collect, compare and analyze outcomes from this type of initiative
• Apply  key attributes to differentiate market vendor offerings to support patients in managing chronic conditions

Available for: ACMPE Credit: 1 | AAPC Credit: 1 Core A | ACHE Credit: 1 | CME: 1 | CNE Credit: 1.00 | CPE Credit: 1.2 | CEU Credit: 1 
Best Practice in Operations
Basic | Traditional


The physician experience –– from recruitment, to onboarding, to day-in-the-life services –– is complex. In today’s consumer-driven healthcare landscape, “physician engagement” has been overlooked in favor of patient experience initiatives. With increasing physician shortages and nearly half of all physicians succumbing to burnout, it’s up to healthcare leaders to transform the physician experience in order to recruit top-level talent, improve engagement, and meet the increasing demand for quality care. In this session, Vince Liang, will share how digitally transforming the physician experience will be key to hiring and retaining quality physicians and other advanced practice providers. Attendees will gain actionable insights from recent physician engagement initiatives, explore how to strategically orchestrate the journey, and learn how integrated solutions that manage the provider journey improve engagement.

This session will provide you with the knowledge to:

• Describe pain points that contribute to a poor provider experience and how internal processes can contribute to low provider engagement
• Recognize how to utilize digital solutions to manage provider relationships
• Identify the key requirements to model and support the provider journey from recruitment to offboarding

Available for: ACMPE Credit: 1 | AAPC Credit: 1 Core A | ACHE Credit: 1 | CME: 1 | CNE Credit: 1.00 | CPE Credit: 1.2 | CEU Credit: 1 
Professional Development and Leadership
Basic | Traditional


Recent studies by the University of Arizona’s Eller College of Management and the Peterson Institute for International Economics demonstrate there is clear evidence of the importance of women’s leadership to organizational success. While organizations understand the impact of skilled leadership, they struggle to quickly develop leaders throughout the organization and often overlook recruiting and developing women in the process. 
In this session, the speakers will provide a powerful leadership framework that women can implement immediately. The Leader in You framework focuses on three actionable steps to accelerate leadership success:  1) Pause—Successful leaders must interrupt their reactivity to respond to challenges. 2)Reflect—Understanding team members' internal experiences supports the leader in determining how to mitigate their fears to help them perform at their best. 3) Act [with POWER]—Successful leaders find the Possibilities inherent in obstacles and challenges; Own success and share why it matters to them; invite We-focused solutions so the entire team can see the results; Enable action to move goals forward, and Review and Refine their efforts with new information.   

This session will provide you with the knowledge to:

• Recognize actionable steps so you can apply them on the job
• Give examples of steps you can take to address a challenge/issue in your workplace
• Explain how to invite others into leadership roles, engaging them and deepening their understanding of those they are trying to lead

Available for: ACMPE Credit: 1.00 | AAPC Credit: 1.00 Core A | ACHE Credit: 1.00 | CME Credit: 1.00 | CNE Credit: 1.00 | CPE Credit: 1.20 | CEU Credit: 1.00 
Best Practice in Operations
Basic | Traditional


Real estate is one of the highest expenses that most medical practices will encounter. When looking at maximizing profitability through real estate, one of the first questions to ask is: “Should I purchase or lease my office space?” It’s important to understand how making the right decision affects your current and future cashflow, taxes, and ability to transition your practice. If a purchase is the best choice for your practice, understanding key strategies can save you tens of thousands of dollars on your next transaction.

This session will provide you with the knowledge to:

• Discuss the important role real estate plays in your practice
• Interpret purchase versus lease options through detailed economic analysis
• Give examples of a posture and  negotiation strategy

Available for: ACMPE Credit: 1.00 | ACHE Credit: 1.00 | CEU Credit: 1.00 
Financial Management 
Intermediate | Traditional

The goal of value-based care is to improve overall patient health and lower the cost of care. However, delivering value-based care can seem like a series of never ending check-lists and reporting requirements that add more administrative costs. There are paths to success in value-based care and payers are willing to contribute additional revenue to providers who can improve outcomes, but much of this depends on negotiating the right contract and finding the right partners. Attendees will learn about different value-based care models and how their practice can position themselves to thrive in when delivering in the value-based care world.

This session will provider you the knowledge to:

• Examine value-based care models and new rules associated with them
• Outline what to look for in a collaboration partnership and value-based care contracts
• Analyze keys to success in value-based contracts

 ACMPE Credit 1 | AAPC Credit: 1 Core A | ACHE Credit 1 | CME Credit 1 | CNE Credit: 1.00 | CPE Credit 1.2 | CEU Credit 1
Patient-Centered Care
Intermediate | Traditional

Less face time with physicians, fewer in-person visits and unfamiliar staff can feel depersonalizing for patients and impact the patient’s actual—or perceived—experience. “Professional intimacy,” or the relationship that develops between providers and patients, is the key to facilitating improved communication on all fronts, including critical financial conversations that inform treatment plans.
This session will outline how to establish a strong patient-provider relationship across all touchpoints to set the stage for a better experience for both sides.

 
This session will provide you the knowledge to:

• Demonstrate a foundation of professional intimacy
• Illustrate a consumer-centric patient financial experience that reinforces positive perceptions about the overall experience and the patient-provider relationship
• Manage a sustainable post-care relationship by leveraging relationships and data to keep patients within the system

Available for: ACMPE Credit: 1.00 | AAPC Credit: 1.00 Core A | ACHE Credit: 1.00 | CME Credit: 1.00 | CNE Credit: 1.00 | CPE Credit: 1.20 | CEU Credit: 1.00 
Best Practice in Operations
Basic | Interactive


Join your colleagues for an interactive peer learning session that will give you the opportunity to discuss current topics, trends and challenges that are important to Primary Care practice administrators. Come prepared with questions and concerns regarding practice management issues. 

This session will provide you with the knowledge to:

• Summarize key solutions used by other specialty practice executives       
• Discuss new strategies to address significant issues in your practice           
• Identify colleagues whom you can contact after the conference to continue problem solving

Available for: ACMPE Credit: 1 | AACP Credit: 1.00 Core A, CPCO and CPMA | ACHE Credit: 1 | CME: 1 | CNE Credit: 1.00 | CPE Credit: 1.2 | CEU Credit: 1 
Patient-Centered Care
Intermediate | Traditional

One of the most critical aspects of delivering “remarkable care” comes from engaging patients to understand their needs and preferences. Novant Health developed several initiatives to emphasize remarkable patient care, including an electronic patient family advisory council. This platform is focused on engaging patients to learn how to better personalize and meet the needs of individual patient experiences across the organization. This session will explore how to engage patients in healthcare delivery design and receive guidance from patients through both retrospective feedback and proactive design, which helps to advance care models and ensure the organization delivers on outcomes and experiences that matter most to patients.

This session will provide you with the knowledge to:

• Operate an electronic patient family advisory council (ePFAC) to ensure the patient’s voice as a consumer is heard
• Use strategies for collecting topics of interest for your patient audience
• Discover how to close the feedback loop with patients

Available for: ACMPE Credit: 1 | AACP Credit: 1.00 Core A, CPCO and CPMA | ACHE Credit: 1 | CME: 1 | CNE Credit: 1.00 | CPE Credit: 1.2 | CEU Credit: 1 
Federal Laws, Regulations and Advocacy
Intermediate | Traditional


Once merely used as a tool to assist in diagnosing and treating patients, medical records are now a major source of risk and compliance traps. This course will  educate participants about better managing risk and ensuring compliance regarding EHR documentation, medical necessity, Trump-era healthcare reforms, HIPAA, state laws, records retention, Joint Commission requirements, fraud and abuse liability and medical malpractice liability.

This session will provide you with the knowledge to:

• Analyze current medical records policies and procedures for compliance issues
• Calculate emerging healthcare reform changes and how they will impact your practice
• Prepare providers and staff to reduce EHR-related risks and properly manage medical records during a practice sale, merger or retirement

Available for: ACMPE Credit: 1 | AACP Credit: 1.00 Core A, CPCO and CPMA | ACHE Credit: 1 | CME: 1 | CNE Credit: 1.00 | CPE Credit: 1.2 | CEU Credit: 1 
Best Practices in Operations
Intermediate | Traditional


One of the biggest challenges practices face is developing physician compensation plans that reflects its overall strategic vision. That decision can become even more complex when moving from a fixed to a variable pay model. To illustrate such a strategic decision, the session draws on the recent experience of moving a 110-member academic department from fixed to variable pay. During this session, attendees will learn how to: Outline strategic steps in implementing a new compensation system for physicians; prepare, execute, and manage expectations during implementation of a new compensation system.

This session will provide you with the knowledge to:

• Predict strategic considerations in assembling the implementation team, and creating the timeline from development of the plan to post roll-out milestones
• Report the impact of the plan on groups within the practice
• Manage post implementation with comparison reports balancing sensitive individual salary changes with consistent messaging across the practice

Available for: ACMPE Credit: 1 | AACP Credit: 1.00 Core A, CPCO and CPMA | ACHE Credit: 1 | CME: 1 | CNE Credit: 1.00 | CPE Credit: 1.2 | CEU Credit: 1 
Professional Development and Leadership
Basic | Interactive


A key factor that holds many leaders back from reaching their potential is an inability to recognize their weaknesses so they can then focus on turning them into strengths. Using the framework of Noel Burch, originator of the “four stages of learning any new skill,” this presentation shares effective methods of propelling leaders from uninspired to results-focused performers. With an emphasis on real-life examples, this interactive session gives instruction on meeting people where they are, and helping push them to be their best self –as well as helping them become an exceptional leader.

This session will provide you with the knowledge to:

• Describe the Conscious Competence Ladder model and its relevance to healthcare organizations
• Express leadership as a skill that can be developed, and understand how to develop that skill using a four-step process
• Identify practical coaching tips to help people understand, process and use their skills for the collective good

Available for: ACMPE Credit: 1 | AACP Credit: 1.00 Core A, CPCO and CPMA | ACHE Credit: 1 | CME: 1 | CNE Credit: 1.00 | CPE Credit: 1.2 | CEU Credit: 1 
Strategy and Planning
Intermediate | Traditional


Signified by the rapid pace of acquisitions and consolidations of medical groups by private equity, health plans, and providers, the focus of business value for the delivery system is rapidly changing to the ambulatory side, bringing the management and integration of the physician enterprise to the forefront. Historically, efficient management of the provider enterprise has been an afterthought to the healthcare ecosystem, secondary to inpatient operations and the management of large facilities and health plans. Design and implementation of an integration playbook to enable business owners to extract value from existing and acquired practices is critical to near term success for all components of the healthcare ecosystem. This session will explore the practice acquisition and integration process from strategic targeting and value driver analysis to implementation and realization of value.

This session will provide you with the knowledge to:

• Analyze the market to prepare for strategic decisions
• Examine  critical value drivers in medical practices value drivers
• Outline integration and execution plans designed to drive maximum value from a transaction

Available for: ACMPE Credit: 1 | AACP Credit: 1.00 Core A, CPCO and CPMA | ACHE Credit: 1 | CME: 1 | CNE Credit: 1.00 | CPE Credit: 1.2 | CEU Credit: 1 
Patient-Centered Care
Basic | Traditional


Physicians today need to comply with an increasing number of state and federal laws and regulations aimed at making healthcare costs more transparent to patients. At the same time, patients are shouldering a greater share of costs while navigating an exceedingly complex healthcare system. Consumers need help and seek answers from physicians, and those physicians need support in dealing with these growing demands. In this presentation, the speaker will show how physicians can share practical tools with patients to help them estimate the typical costs of medical procedures in their geographic area. This session will explore incorporating educational resources into a medical practice to help patients better understand how health insurance works and their financial responsibility for their care.

This session will provide you with the knowledge to:

• Recognize how transparency tools address growing legislative, regulatory and consumer demands regarding cost of care
• Locate resources that enable patients to estimate medical costs in their geographic areas and gain a clearer understanding of health insurance
• Discuss cost of care and educational resources in a way that improves the patient-physician relationship

Available for: ACMPE Credit: 1.00 | AAPC Credit: 1.00 Core A, CPCO and CPMA | ACHE Credit: 1.00 | CME Credit: 1.00 | CNE Credit: 1.00 | CPE Credit: 1.20 | CEU Credit: 1.00 
Professional Development and Leadership
Basic | Traditional


When making a diagnosis, a practitioner may have an opinion about what is wrong, but utilizing hard data such as imaging studies and lab results are needed to confirm the diagnosis. The same is true in using hard data when assessing coping responses and behaviors that manifest themselves  under stress (i.e., personality-based risk factors). While focusing on one’s strengths is important for growth, ignoring these risk factors can cause the most promising career to go off track. In this session, attendees will become familiar with 11 personality risk factors, based on the CDR Risk Assessment, how they come about, their impact and tactics for managing them.

This session will provide you with the knowledge to:

• Describe how risk factors impact performance, relationships, communications, and success
• Identify the 11 inherent personality risks factors, their triggers and how they are exhibited
• Recognize risk propensities, their triggers, impact on performance, and how you can prevent your risk factors from undermining your success

Available for: ACMPE Credit: 1 | AACP Credit: 1.00 Core A, CPCO and CPMA | ACHE Credit: 1 | CME: 1 | CNE Credit: 1.00 | CPE Credit: 1.2 | CEU Credit: 1 
Financial Management
Intermediate | Traditional


Before leaping into building bundled payment programs, providers need to think beyond their delivery system and think like a payer as they take on risks associated with these programs. With 18 years on a payer side of the industry, the speaker will outline key considerations for bundled payment programs: provider types, timelines for the start and finish of services in the bundle, choosing prospective or retrospective payments, how claims will be submitted, underwriting, risk adjustments and more.    
In addition to the recap, the speaker will cover current findings, obstacles and wins to help attendees gauge whether they want to enter this arena, or what to expect if they already have.

This session will provide you with the knowledge to:

• Analyze the services and timeline to include in a bundled payment program
• Calculate the scope of the financial risk of the "bundler"
• Breakdown the practical issues surrounding communication, claims submission and payment disbursement to bundle parties

Available for: ACMPE Credit: 1.00 | AAPC Credit: 1.00 Core A, CPCO and CPMA | ACHE Credit: 1.00 | CME Credit: 1.00 | CNE Credit: 1.00 | CPE Credit: 1.20 | CEU Credit: 1.00 
Best Practice in Operations
Basic | Interactive


Join your colleagues for an interactive peer learning session that will give you the opportunity to discuss current topics, trends and challenges that are important to orthopedic practice administrators. Come prepared with questions and concerns regarding practice management issues.

This session will provide you with the knowledge to:

• Summarize key solutions used by other specialty practice executives
• Discuss new strategies to address significant issues in your practice
• Identify colleagues whom you can contact after the conference to continue problem solving

Available for: ACMPE Credit: 1 | AAPC Credit: 1.00 Core A, CEMC, CPCO and COSC | ACHE Credit: 1 | CME: 1 | CNE Credit: 1.00 | CPE Credit: 1.2 | CEU Credit: 1 
Strategy and Planning
Basic | Traditional


Consolidation in the healthcare industry continues at a rapid pace, whether through the acquisition of practices by health systems, large practice groups or private equity players — all aimed at leveraging the scale. As trusted advisors to physician practice owners, administrators who have an understanding of the valuation techniques can play an important role in ensuring that their practices are favorably positioned. Thinking of valuation as a yardstick of practice performance can better impact how a practice is valued, and administrators — knowing the key levers of a practice’s value — can help medical practices achieve better results.

This session will provide you with the knowledge to:

• Identify the three key techniques used in the valuation of medical practices
• Describe the 12 important factors that can increase or decrease practice value
• Explain practice performance as it relates to valuation for use in an acquisition scenario

Available for: ACMPE Credit: 1 | AAPC Credit: 1.00 Core A, CEMC, CPCO and COSC | ACHE Credit: 1 | CME: 1 | CNE Credit: 1.00 | CPE Credit: 1.2 | CEU Credit: 1 
Federal Laws, Regulations and Advocacy
Intermediate | Traditional


CMS’ new review process, the Targeted Probe and Educate (TPE) program, is intended to help practices identify errors and help you correct them to limit high denials and appeals. It involves three rounds of pre-and post-payment probe review with education with the Medicare Administrative Contractor (MAC). If high denial rates continue after three rounds, the MAC will refer the provider to CMS. From there, CMS will determine if any additional action needs to be taken. Additional actions may include extrapolation, referral to the Unified Program Integrity Contractor (UPIC), and/or referral to the Recovery Audit Contractor (RAC). This session will review how the program is working and how providers can use the TPE to improve their operations and compliance efforts.

This session will provide you with the knowledge to:

• Analyze practice data for issues with high claim error rates as they relate to working with a MAC
• Prepare a response to a TPE request as part of a compliance program
• Breakdown options for TPE-recommended changes or further appeal actions

Available for: ACMPE Credit: 1 | AAPC Credit: 1.00 Core A, CEMC, CPCO and COSC | ACHE Credit: 1 | CME: 1 | CNE Credit: 1.00 | CPE Credit: 1.2 | CEU Credit: 1 
Financial Management
Intermediate | Traditional


Physician and advanced practice provider (APP) contracting is complex and packed with risk. Payment arrangements and contracting details are sometimes full of administrative headaches and financial reporting nightmares. This session will identify best practices to achieving a provider payment structure that reduces risks, addresses physician burnout, increases operational efficiency and increases provider satisfaction.

This session will provide you with the knowledge to:

• Discover potential problem areas in provider contracts
• Manage risks associated with loose management controls around provider contracting
• Complete provider contracts that support effective, efficient practice operations

Available for: ACMPE Credit: 1 | AAPC Credit: 1.00 Core A, CEMC, CPCO and COSC | ACHE Credit: 1 | CME: 1 | CNE Credit: 1.00 | CPE Credit: 1.2 | CEU Credit: 1 
Best Practice in Operations
Intermediate | Traditional


Explore how VCU Health created an optimal environment for patient-centered and multidisciplinary care that designed an ambulatory care facility that provided each patient with access to their own room on check-in, much like a hotel. This session will explore a case study that highlights specialists dedicated to treating patient conditions with limited  mobility and many of the support services required for rapid diagnosis and treatment. Attendees will learn about the use of a real-time location system (RTLS) as part of the evolving information system backbone of the center, as well as other care integration efforts compared to a conventional multispecialty clinic visit.

This session will provide you with the knowledge to:

• Compare the function of patient self-rooming to the standard waiting room model in an ambulatory care facility
• Diagram the implementation of a RTLS in a preexisting clinic and a newly constructed ambulatory clinic
• Distinguish how RTLS can be used by staff at the point of care

Available for: ACMPE Credit: 1.00 | AAPC Credit: 1.00 Core A, CEMC, CPCO and COSC | ACHE Credit: 1.00 | CME Credit: 1.00 | CNE Credit: 1.00 | CPE Credit: 1.20 | CEU Credit: 1.00 
Patient-Centered Care
Intermediate | Traditional


Patients with chronic conditions present a major challenge to achieving the goals of the Triple Aim, as they are high-risk, high-cost and require high-touch care. Implementing a chronic care management (CCM) program can help to address this challenge and boost reimbursement from Medicare, as well as value- and risk-based commercial contracts. This session will explain the pillars of building an effective CCM program, as well as the roles of population health technology, admission discharge transfer (ADT) data and a team-based approach to leverage nonphysician care mangers to expand access to in-practice, remote and at-home care. Attendees will learn about effective CCM workflow design, personalized care plan design, patient outreach, communication and appropriate billing and coding. This presentation will highlight a case study of how CCM has helped a Patient-Centered Medical Home lower total cost of care, avoid unnecessary ED visits and hospitalizations, generate practice revenue and address patient quality of life in addition to social barriers to health.

This session will provide you with the knowledge to:

• Use three pillars for effective build-out of a chronic care management program
• Demonstrate the role of a team-based approach in a chronic care management program
• Produce workflow design for effective chronic care management

Available for: ACMPE Credit: 1 | AAPC Credit: 1.00 Core A, CEMC, CPCO and COSC | ACHE Credit: 1 | CME: 1 | CNE Credit: 1.00 | CPE Credit: 1.2 | CEU Credit: 1 
Professional Development and Leadership
Intermediate | Interactive


Effective communication is crucial to operations in a healthcare entity. This session will provide key, real-life examples of how healthy communication includes components of engagement, collaboration, feedback, and, most importantly, understanding of customers’ needs. Attendees will hear examples and discuss scenarios and communication tools for physician, hospital, and payer-based initiatives in the areas of human resources, clinical, revenue cycle management, health IT, patient communications, compliance, external vendor relationships, and entitywide operations.

This session will provide you with the knowledge to:

• Employ the required elements for healthy communication
• Demonstrate techniques that fit practice-specific scenarios for healthy communication
• Produce operational benefits from improved communication among practice staff and providers

Available for: ACMPE Credit: 1 | AAPC Credit: 1.00 Core A, CEMC, CPCO and COSC | ACHE Credit: 1 | CME: 1 | CNE Credit: 1.00 | CPE Credit: 1.2 | CEU Credit: 1 
Professional Development and Leadership
Intermediate | Traditional


Healthcare leaders can be overwhelmed by a “tsunami of potentially useful ideas,"" dealing with dozens of competing priorities that create activity traps where the urgent is the enemy of the important. To truly strengthen a practice, leaders should filter their focus down to six key components: Vision, People, Data, Issues, Process And Traction. This session will include a set of practical tools built upon timeless leadership principles to help attendees gain control of their businesses and drive value for the practice. Attendees will learn a structured management system that will bring focus, discipline and accountability to leadership work on the ground, day in and day out. These methods and tools will bring clarity to the full organization about leadership’s vision and expectations, boosting accountability, openness and honesty. Ultimately, these conditions materially contribute to community health status.

This session will provide you with the knowledge to:

• Diagram a management system that brings focus to a healthcare organization
• Categorize the six components medical practice leaders need to strengthen their business
• Outline leadership expectations that drive transparency and improved results

Available for: ACMPE Credit 1 | AAPC Credit: 1.00 Core A, CEMC, CPCO and COSC | ACHE Credit 1 | CME Credit 1 | CNE Credit: 1.00 | CPE Credit 1.2 | CEU Credit 1
Patient-Centered Care
Intermediate | Traditional

The administrative burden in healthcare is result of an ecosystem made up of fragmented processes and inefficiencies. Each of these takes time and energy away from care providers caring for their patients. To make effective point-of-care decisions, care providers, patients, payers, and other service providers must have complete and accurate information that is readily accessible. By simplifying and personalizing the health care system to allow for the capture and exchange of real-time data, clinical decision-making can be optimized to enhance the quality of care and improve the patient experience.  Smarter planning and better workflows allow health care systems to meet business goals and stay relevant, competitive leaders.
 
This session will provide you with the knowledge to:

•  Demonstrate how to access patient-specific data within your EMR at the time of care to simply decision-making.
•   Discover how to tell patients how much their medications will cost based on their preferred pharmacy and benefit plan coverage.
•  Manage informative interactions between patients, providers and payers.

Available for: ACMPE Credit: 1 | AAPC Credit: 1.00 Core A, CEMC, CPCO and COSC | ACHE Credit: 1 | CME: 1 | CNE Credit: 1.00 | CPE Credit: 1.2 | CEU Credit: 1 
Professional Development and Leadership
Intermediate | Traditional


Being a leader in healthcare today requires determining the best course forward that is amid towards constant change. Practices need to adopt a patient-centered approach with a focus on improving outcomes and experience. This requires engaging staff and aligning your practice to deliver a new level of service. Are you ready to lead that change? Shifting attitudes and behaviors is one of the hardest parts of succeeding in value-based care. This session will explore how to implement changes in your practice by using your core values and strengths as a leader to help you navigate forward to success. Attendees will learn how staff and patient engagement has a direct influence on delivering better health outcomes and lowering the cost of care.

This session will provide you with the knowledge to:

• Discover why “culture eats strategy for breakfast” and why managing culture is essential to succeeding in value-based care
• Demonstrate how to engage and motivate staff through appropriate communication
• Apply a values-based approach to patient-centered care that engages staff and patients

Available for: ACMPE Credit: 1 | AAPC Credit: 1.00 Core A, CEMC, CPCO and COSC | ACHE Credit: 1 | CME: 1 | CNE Credit: 1.00 | CPE Credit: 1.2 | CEU Credit: 1 
Best Practice in Operations
Basic | Interactive


Join your colleagues for an interactive peer learning session that will give you the opportunity to discuss current topics, trends and challenges that are important to Pediatric practice administrators. Come prepared with questions and concerns regarding practice management issues.

This session will provide you with the knowledge to:

• Summarize key solutions used by other specialty practice executives
• Discuss new strategies to address significant issues in your practice
• Identify colleagues whom you can contact after the conference to continue problem solving

Available for: ACMPE Credit: 1.00 | AAPC Credit: 1.00 Core B, CPPM | ACHE Credit: 1.00 | CME Credit: 1.00 | CNE Credit: 1.00 | CPE Credit: 1.20 | CEU Credit: 1.00 
Intermediate | Traditional


Billy Beane explores his innovative, winning approach to management and leadership. He explains how to win against companies that have bigger budgets, more manpower, and higher profiles by utilizing analytics to identify and re-purpose undervalued assets. Beane uses the powerful metaphor of baseball, but his genius lies in his ability to draw striking parallels to almost any industry. Beane’s inspiring tale, a modern-day David vs. Goliath, is an unforgettable talk, a brilliant confluence of baseball and business success that teaches what it really takes to succeed “big” with limited resources.

This session will provide you with the knowledge to:

• Breakdown the challenges you face
• Examine the value of patience in leadership
• Question traditional solutions to promote innovation