WS1: The Payer Contracting Process Negotiating and Managing Like a Pro
Sunday, March 19, 2023
9:00 AM – 3:00 PM ET
Speakers:
Penny Noyes, CHC
Amanda S. Hilbert, JD
Eligible for: ACMPE: 6|AAPC: 6|ACHE: 6|CEU: 6|CME: 6|CPE: 7.2|PDC: 6|PDU: 6
Traditional |Intermediate | Analysis
Tackling a project to get contracts in better order can be daunting, with many obstacles that can lead to failure. This session will offer insider tips from an expert who spent 18 years on the payer side of the industry, with practical approaches to overcome these challenges and stay on track. The speakers will address gathering contracts and subsequent amendments and related contract fee schedules; inventorying and analyzing findings; creating a renegotiation strategy and timeline; sending proper notice to renegotiate or terminate; modeling and analyzing offers and counteroffers; negotiating and/or managing contract provisions; closing deals and maintaining contractual relationships. Attendees will receive a contract inventory tool to help launch their project when they return to the office. This in-depth, start-to-finish approach to payer contracting will benefit new and seasoned practice administrators alike.
Learning Objectives:
- Analyze your payer agreements and rates strategically.
- Outline, execute and manage a renegotiation strategy and associated timelines.
- Identify and address key contract terms, both financial and administrative, for improved outcomes.
WS2: Lean Six Sigma: Yellow Belt Certificate Program
Sunday, March 19, 2023
9:00 AM – 3:00 PM ET
Speaker: Owen Dahl, MBA, LFACHE, CHBC, LSSMBB
Eligible for: ACMPE: 6|AAPC: 6|ACHE: 6|CEU: 6|CME: 6|CPE: 7.2|PDC: 6|PDU: 6
Interactive |Intermediate | Analysis
Participants will learn a structured approach to process improvement that can improve customer service relationships and financial performance, as well as patient flow and overall practice systems. Through change/transition management, participants will learn the control review process and approaches to make permanent changes. This session makes extensive use of case studies from practices that focus on the process from the patient's point of view. Case topics include revenue cycle, cash flow, office operations, patient flow, staffing and turnover, treatment plan development and management, organizational culture, and structure. Participants will receive a certificate of completion for the Lean Six Sigma Program — MGMA Yellow Belt Certificate.
Learning Objectives:
- Derive the root cause of issues in the medical practice.
- Produce a project charter with problem statement, goals, tasks and milestones.
- Complete improvement projects with your practice with goals tied to Lean Six Sigma concepts.
WS3: Develop Your Strategic RCM Workplan
Sunday, March 19, 2023
12:00 PM – 3:00 PM ET
Speakers:
Kem Tolliver, CMPE, CPC, CMOM
Shawntea Gordon, MBA, FACMPE, CMOM
Eligible for: ACMPE: 3|AAPC: 3|ACHE: 3|CEU: 3|CME: 3|CPE: 3.6|PDC: 3|PDU: 3
Interactive | Advanced | Synthesis
Apply organizational strategic planning concepts to develop a Revenue Cycle Management Strategic Workplan. Participants of this three-hour interactive session will formulate their organization's Strategic RCM Workplan, factoring in lessons learned from the pandemic and emerging healthcare workforce, patient care, reimbursement, technology, and regulatory trends. The presenters will address governing entity regulations, clinical documentation, automation optimization, value-based payment trends, workforce optimization, denials, and data management to form a holistic approach to RCM strategic planning that minimizes barriers that can lead to lost revenue. Case studies will demonstrate how some organizations are leveraging best practices for success. You will receive tools and sample templates to establish strategies for improvement plans that lead to measurable results.
Learning Objectives:
- Create your organization's Revenue Cycle Management Strategic Workplan using strategic planning concepts.
- Design automation and technology into seamless RCM workflow improvements, leading to increased care team satisfaction and increased cash flow.
- Plan for internal and external threats to your revenue cycle that impact your bottom line.
WS4: People-Centric Culture: Building Healthy Workplaces
Sunday, March 19, 2023
12:00 PM – 3:00 PM ET
Speakers:
Matt Griswold
Don Harkey
Eligible for: ACMPE: 3|AAPC: 3|ACHE: 3|CEU: 3|CME: 3|CPE: 3.6|PDC: 3|PDU: 3
Interactive | Intermediate | Analysis
Culture is the business world's biggest buzzword. It conjures up images of potluck and ping pong tables in break rooms and tech companies with employees smiling while they ride a bicycle through the company campus. We have heard for years that culture is the key to happy employees, improved retention, talent attraction, and even increased production and customer/patient satisfaction. Given the emphasis on the importance of having a good culture, how do employers know if the culture they have is good? Or where to begin to change if they fear it is not a good culture? The data exists, but few employers have been able to take that data and turn it into action.
This session will discuss the positive impacts of a People-Centric Culture and introduce ways that leaders can use the science and the data on culture to systemically change a culture. We will challenge participants to rethink the concept of culture as "fluff" by discovering ways to better influence at the company level, the team/department level, and the individual level, and how this influence shapes cultures. We will also walk through the People Centric Culture Framework - which breaks down the systems that influence cultures: People, Communication, Management, Process, and Strategy. We will then guide participants to understand how utilizing the framework at all levels can build a healthy organization where people are aligned and empowered.