Medical Group Management Association
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Medical Practice Excellence: Leaders Conference

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10/09 at 12:00 PM to 10/12/2022 at 12:00 PM

For Increased Productivity, Revenue, and Joy, Learn the Difference Between “Nice” and “Kind”

Would you rather be referred to as a “nice” person or a “kind” person?

For some of us, the distinction is not semantic. The gulf between the two can be as great as “mild” versus “hot.”

It’s not that there’s anything wrong with being nice, but there’s probably a reason we describe those we love or admire as filled with “kindness” rather than as filled with “niceness.” Niceness must be somewhere near the bare minimum we expect in our personal or professional dealings.

But can you define the difference, and can you do it in a way your employees will understand? Helping you do that is the aim of Andrea Herbert’s session at the Medical Practice Excellence: Leaders Conference in Boston, Massachusetts (Oct. 9-12, 2022).

As this chart (drawn from Andrea’s presentation) shows, “kindness” is not about putting on a happy face. It’s about practicing a culture of genuineness, in good times and bad.

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The work of creating such a culture will be rewarded. Here is a glimpse of the data we will discuss in further detail at the conference:

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Now is the perfect time to register for the Medical Practice Excellence: Leaders Conference in Boston, October 9-12, 2022, and at the Digital Experience (DX) November 8-10, 2022. The MGMA Community would love to see you!

 


 

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