2023 MGMA Summit: Moving Healthcare Forward

Eligible for: ACMPE : 1 | ACHE : 1 | CEU: 1 | CME (AAPC*): 1 | CPE: 1 | PDC: 1 | PDU: 1 

Traditional | Intermediate | Application 

Value-Based Care
 
Healthcare spending is not translating to improved patient outcomes and longer life expectancy. In 2020, the United States spent 19% of its GDP on healthcare, significantly more than any other country. Despite that investment, the United States ranks last in a measure of healthcare access and quality; moreover, healthcare costs are projected to grow even further. Patients demand and deserve value for their healthcare dollars. Value-Based Care was designed to help improve healthcare quality and outcomes while keeping costs at bay and decreasing total medical spend. Succeeding in Value-Based Care requires leveraging data, analytics and technology to optimize limited resources and target the right patients with the right interventions at the right time. Achieving success in Value-Based Care requires five key components: data, technology, governance, practice transformation and clinical initiatives, and technology. To successfully transition from fee-for-service models to value-based models, providers must apply data and analytics to identify patients who require more interventions and clinical initiatives that will most benefit their patient population. This, along with adoption of team-based care and technology, will enable providers to make the most of their existing staffing resources while expanding buy-in, increasing satisfaction, and decreasing burnout among staff.  

This session will provide you with the knowledge to: 

• Discover the fundamental principles of Value-Based Care and their ties to population health 

• Employ data, analytics and technology, along with team-based care, to help providers be more successful in Value-Based Care

• Derive the options and associated barriers of using data, analytics and technology in population health 

Eligible for: ACMPE : 1 | ACHE : 1 | CEU: 1 | CME (AAPC*): 1 | CPE: 1 | PDC: 1 | PDU: 1 

Traditional | Intermediate | Analysis 

Staffing 

We didn’t have to worry about closing our practices for a day, week or even months due to shortage of staff before the pandemic. As we emerge from it, staffing shortages remain, and practice leaders must evaluate opportunities to not overload existing staff who face burnout; to pay them according to the current market; to find ways to shift administrative tasks to virtual workers; and to assess provider productivity to staffing ratio. This session will review current staffing trends and how to competitively recruit and retain workers with minimal mistakes and financial impact. Are we paying competitively? Are we recruiting in the right forums for the right job? Are we looking at offshore agencies that can provide virtual workers? Have we evaluated our clinic processes to ensure all workflows are necessary? The session also will review staff/patient surveys to understand what you should look for to continuously improve employee retention and patient care.  
 
This session will provide you with the knowledge to:  

• Analyze market compensation for each job title in your practice via analytics 

• Rearrange your onboarding, employee surveys, work culture and exit surveys to better tie them to your organization's vision 

• Examine your recruitment initiatives for updates to job board usage, local job fair tactics and offshore workforce agencies 

Eligible for: ACMPE : 1 | ACHE : 1 | CEU: 1 | CME (AAPC*): 1 | CPE: 1 | PDC: 1 | PDU: 1 

Traditional | Intermediate | Analysis

Strategy 

As we look ahead in 2023 and beyond, it's clear that the healthcare landscape is constantly evolving. Medical practices and organizations need to stay up to date on the latest operational trends and best practices to thrive in this rapidly changing environment. In this thought-provoking webinar, subject-matter experts from MGMA Consulting and MGMA Government Affairs — specializing in physician compensation, value-based care, strategic planning and federal health policy — will explore several key trends, best practices and innovations that are shaping the future of medical practices and provide insights and strategies for success.

This session will provide you with the knowledge to: 

• Break down the key trends and innovations that are shaping the future of medical practices in 2023 

• Point out best practices for navigating the evolving healthcare landscape and maximizing the success of your practice 

• Compare strategies for staying ahead of the curve and adapting to change in the medical field 
   

Eligible for: ACMPE : 1 | ACHE : 1 | CEU: 1 | CME (AAPC*): 1 | CPE: 1 | PDC: 1 | PDU: 1 

Traditional | Intermediate | Analysis
 
Operational Excellence

Even saying the words 'financial transparency' is enough to make some executives turn up their noses. But what if we said that leaders aren't sharing enough and that this lack of transparency leads to frustrations such as a lack of trust between management and employees, false narratives being developed by our staff, and poor decisions being made by people at all levels of the company? Learn what the best information is to share, and key ways to share it, to allow everyone to start making smart and informed financial decisions. 

This session will provide you with the knowledge to: 

• Outline the importance of sharing financial information at all levels of an organization 

• Break down the best ways to share financial information with teams 

• Examine what kinds of decisions employees, managers, and leaders can make with better information and knowledge 

Eligible for: ACMPE : 0.5 | ACHE : 0.5 | CEU: 0.5 | CME: (AAPC) 0.5 | CPE: 0.5 | PDC: 0.5 | PDU: 0.5 

Interactive | Basic | Comprehension
 
Financial Management 

Some of the best ideas and education comes from your peers. Join this facilitated interactive session to talk more about the revenue cycle, cost containment trends, and challenges that are important to practice executives. Take advantage of this time with your peers to brainstorm solutions and get a pulse on what other practices are doing to solve some of your most pressing issues.   

This session will provide you with the knowledge to: 

• Discuss new strategies to address revenue issues in your practice 

• Identify colleagues whom you can contact after the conference to continue problem-solving 

Eligible for: ACMPE : 0.5 | ACHE : 0.5 | CEU: 0.5 | CME (AAPC*): 0.5 | CPE: 0.5 | PDC: 0.5 | PDU: 0.5 

Interactive | Basic | Comprehension
 
Operational Excellence 

Some of the best ideas and education comes from your peers. Join this facilitated interactive session to talk more about the operational issues, trends and challenges that are important to practice executives. Take advantage of this time with your peers to brainstorm solutions and get a pulse on what other practices are doing to solve some of your most pressing issues.   

This session will provide you with the knowledge to: 

• Discuss new strategies to address operations in your practice 

• Identify colleagues whom you can contact after the conference to continue problem-solving 

Eligible for: ACMPE : 0.5 | ACHE : 0.5 | CEU: 0.5 | CME (AAPC*): 0.5 | CPE: 0.5 | PDC: 0.5 | PDU: 0.5 

Interactive | Basic | Comprehension
 
Business Intelligence 

Some of the best ideas and education comes from your peers. Join this facilitated interactive session to talk more about the data needs and challenges that are important to practice executives. Take advantage of this time with your peers to brainstorm solutions and get a pulse on what other practices are doing to solve some of your most pressing issues.   

This session will provide you with the knowledge to: 

• Discuss new strategies to address how data is collected and used in your practice 

• Identify colleagues whom you can contact after the conference to continue problem-solving 

Eligible for: ACMPE : 1 | ACHE : 1 | CEU: 1 | CME (AAPC*): 1 | CPE: 1 | PDC: 1 | PDU: 1 

Traditional | Intermediate | Application 

Revenue Cycle 

This session will provide a high-level overview of process improvement methodologies and how they are used to successfully reduce system waste, increase volume, and enhance patient and provider experience across different clinic locations of varying sizes. Attendees will learn key strategies to identify areas for targeted process improvement and how to build an improved team-based culture. Techniques will include specific Lean and Six Sigma tools to redesign your revenue cycle, enhance staff training, and increase accountability and engagement while optimizing financial performance. 

This session will provide you with the knowledge to: 

• Discover opportunities for process improvement and waste reduction related to revenue cycle activities, staff engagement and training efficiency 

• Produce an accountability and engagement culture to increase efficiency, reduce turnover and improve results 

• Use standard work, process mapping, 5S and other tools throughout your revenue cycle to decrease handoffs, errors and time per encounter 

EEligible for: ACMPE : 1 | ACHE : 1 | CEU: 1 | CME (AAPC*): 1 | CPE: 1 | PDC: 1 | PDU: 1 

Traditional | Basic | Comprehension

Business Intelligence 

As medical groups of all sizes continue to struggle with operating margins, the need to better understand your business in a timely and accurate manner becomes imperative. From a financial and clinical perspective physician enterprise data is complicated, and the effort to gather and report is time-consuming. A user-friendly environment allows decision-makers to utilize robust performance indicators that consolidate clinical and financial data. Using different types of benchmarks to measure performance trends helps create a culture focused on the ongoing review of available information for leadership, staff, and physicians. There are several cost-effective business intelligence strategies that can be deployed to simplify the data-gathering process. These strategies should maintain consistent data governance and ensure data integrity. By doing so, key stakeholders will gain trust in the data and be able to take appropriate timely action to improve financial and clinical performance.

This session will provide you with the knowledge to:

• Review efficient approaches to gathering data and organizing consistent information 

• Recognize the importance of one source of truth to provide trust and confidence to end users and key stakeholders 

• Describe how to maximize your staff's time to focus on supporting providers and patient care with less effort on data gathering and reporting

Eligible for: ACMPE : 1 | ACHE : 1 | CEU: 1 | CME (AAPC*): 1 | CPE: 1 | PDC: 1 | PDU: 1 

Traditional | Basic | Comprehensive

Value-Based Care 

Independent physicians and physician groups are under pressure from multiple fronts: declining reimbursement, rising practice expenses, and physician burnout. Traditional fee-for-service solutions of working harder and reducing practice expenses are no longer tenable to physician and their patients. A transition to a value-based care environment is the long-term and permanent solution for many physician practices. This environment not only flips traditional practice economics, but also allows physicians to provide better care to their patients.

This session will provide you with the knowledge to: 

• Identify market factors driving the national movement to value-based care and why this shift is critical to your practice’s success and independence 

• Discuss levers necessary to be successful in value-based care arrangements and how they impact care, outcomes, and financial performance 

• Describe strategies your organization can take to shift from fee-for-service to value-based care 

Administrative burden is pushing clinicians to leave medicine at a time when we need them most. But breakthroughs in generative AI and ambient note creation are making it possible to spend less time on notes and more time with patients. Learn how Suki’s approach to AI keeps clinicians in control and makes it easy to accept, reject, or edit the suggested content and sync it to the EHR. Hear feedback from existing users and see how it works with your workflow at a price that’s affordable across specialties.

An MGMA data expert will provide an overview of MGMA DataDive features and explain how to use the data best to benchmark your medical practice. Unlock the full power of MGMA DataDive to help improve your operational efficiency and profits.

Eligible for: ACMPE : 1 | ACHE : 1 | CEU: 1 | CME (AAPC*): 1 | CPE: 1 | PDC: 1 | PDU: 1 

Traditional | Basic | Comprehension
 
Operational Excellence 

The Team Care Medicine model restores the joy of practicing medicine by removing all non-provider work inside the exam room during a patient visit. This nonphysician work, including more than 95% of the EHR interaction, is transferred to a highly trained and skilled clinical assistant. The clinical assistant works independently ahead of the provider to capture all preliminary patient information. Upon the provider joining the visit, the clinical assistant presents all the patient’s information to the provider (in front of the patient) and performs all EHR documentation while the provider is with the patient. When the provider exits the exam room, the clinical assistant remains to repeat the provider’s treatment plan, execute all provider’s orders, and finish documenting the visit in the EHR before walking the patient to the discharge window. With two clinical assistants and overlapping visits, this model of executing the patient visit delivers greater provider productivity (20% to 40%), better patient access and higher quality care, all while restoring a reasonable work/life balance via the reduction/elimination of after-hours provider chart work.  

This session will provide you with the knowledge to: 

• Recognize how staff leverage is employed in other professional practice contexts (surgeons, attorneys, dentists, investment bankers) 

• Identify the necessary basic building blocks for creating compliant and sustainable staff leverage in primary care or specialties 

• Discuss the benefits of the TCM model, including enhanced care, increased billings, and reduced physician attrition 

Eligible for: ACMPE : 1 | ACHE : 1 | CEU: 1 | CME (AAPC*): 1 | CPE: 1 | PDC: 1 | PDU: 1 

Traditional | Basic | Comprehension
 
Value-Based Care 

State and federal payers are designing new incentive models to shift current healthcare reimbursement away from fee-for-service (FFS) and toward value-based payment structures. Accountable care organizations (ACOs) are a popular method of moving to value. The latest ACO REACH (Realizing Equity, Access, & Community Health) model utilizes a shared savings/risk structure to incentivize participants that can improve quality outcomes while reducing unnecessary costs. The model offers customizable options for building arrangements that encourage innovation and expand participation to a wider variety of applicants. Each ACO REACH applicant must select a payment mechanism, risk level, and alignment type; but some had challenges understanding which options would best complement their organization's needs. This session will detail developing ACO applications and conducting analytics to identify a provider’s best ACO path, as well as the tools needed to evaluate ACO target budgets for potential savings/deficit scenarios and financial impacts of replacing their Medicare FFS revenue with monthly capitation payments.  

This session will provide you with the knowledge to: 

• Explain the concept of risk sharing and how it applies to ACOs 

• Recognize readiness for applying to become an ACO 

• Identify the key components of successful ACO performance 

Eligible for: ACMPE : 1 | ACHE : 1 | CEU: 1 | CME (AAPC*): 1 | CPE: 1 | PDC: 1 | PDU: 1 

Traditional | Basic | Comprehension
 
Leading People 

Early careerists are beginning their healthcare journey at a time when the industry faces challenges on several fronts, including increased administrative burden, technology challenges, and severe staffing shortages, just to name a few. Join this leadership panel of early careerists to learn about the challenges they’re facing and the opportunities and solutions they are implementing to address them. In this session, each panelist will detail their healthcare story, provide insights into their challenges and successes, and describe the role they will play in the future of healthcare.   

This session will provide you with the knowledge to: 

• Discuss challenges facing early careerists 

• Describe opportunities in healthcare for early careerists 

• Identify strategic goals for early careerists 

Eligible for: ACMPE : 1 | ACHE : 1 | CEU: 1 | CME (AAPC*): 1 | CPE: 1 | PDC: 1 | PDU: 1  

Traditional | Basic | Comprehension
 
Business Intelligence and Data Analysis 

Using data is necessary to identify strengths and weaknesses that directly impact a Medical Practice's financial and operational performance. Determining a baseline is fundamental in understanding how you compare to industry standards and your own internal KPIs. In this session, attendees will learn about MGMA's leading source of healthcare management data tools, DataDive and Data Discovery, and the importance of benchmarking both external and internal data through case-specific examples.  

This session will provide you with the knowledge to: 

• Discuss the importance of data benchmarking and optimizing performance 

• Describe how to interpret and apply quantifiable data through your organization's survey participation and real-time data analytics 

• Identify case-specific solutions in day-to-day operations 

Eligible for: ACMPE : 1 | ACHE : 1 | CEU: 1 | CME (AAPC*): 1 | CPE: 1 | PDC: 1 | PDU: 1 

Traditional | Basic | Comprehension
 
Payer Contracting 

As healthcare continues to evolve, risk transfer and/or risk-sharing payment arrangements for professional services can be a great opportunity for physician-led organizations, and there are general best practices for those considering moving into professional risk or increasing their existing risk-based contract portfolio. The session will cover five actionable steps: assessing the organization honestly, developing a culture of collaboration, strengthening population health management, embracing core capabilities, and establishing goal-oriented partnerships. The speakers have identified these steps based on work across a wide range of medical groups and other physician organizations to build the workforce skills, experience, and technical capabilities to accept and administer advanced payment models. The session will provide examples of organizations assuming some level of professional risk, and highlight how their journey followed these steps. The speakers will also share their experience with organizations in transition, assuming progressive levels of risk, and balancing multiple payment mechanisms ranging from fee-for-service (FFS) to prospective capitated payments.  

This session will provide you with the knowledge to: 

• Review five best practices to succeed in taking professional risk 

• Identify how to incorporate partnerships into a successful risk-bearing model 

• Recognize the important characteristics of organizations performing well in professional risk arrangements today 

Eligible for: ACMPE : 1 | ACHE : 1 | CEU: 1 | CME (AAPC*): 1 | CPE: 1 | PDC: 1 | PDU: 1 

Traditional | Intermediate | Analysis
 
Value-Based Care 

On Jan 13, 2023, CMS announced its plan to transition 100% of traditional Medicare beneficiaries to accountable care organizations (ACOs) by 2030, signaling the urgency for organizations to prepare and optimize operations for this new reality. Join this session to discuss how United Medical, LLC (UMACO) has aligned providers, settings, and payers to achieve timely, effective, efficient, equitable, and patient-focused care by implementing a standardized daily case conference. Review how the daily case conference provided their multi-disciplinary teams with a clinically integrated approach to populations with chronic conditions who demonstrate non-compliance to care plans or experience social determinants of health that present barriers that prevent the successful management of complex care.  

This session will provide you with the knowledge to: 

• Examine how a daily case conference contributes to the successful management of complex care 

• Outline staff and department structure needed for a successful daily case conference 

• Prepare the analytics needed for a daily case conference 

Eligible for: ACMPE : 1 | ACHE : 1 | CEU: 1 | CME (AAPC*): 1 | CPE: 1 | PDC: 1 | PDU: 1

Traditional | Advanced | Evaluation

Financial Mastery
 
This session focuses on defining a simple and effective step-by-step process for building and executing a payer contracting strategy. It includes tactical guidance, walking attendees through the following: 1) Value proposition development, including primary care and specialty samples 2) Market/payer assessment, defining key focus areas 3) Data analytics, pinpointing statistics and data to model 4) Negotiation, providing recommendations for effective navigation 5) Language evaluation, describing deal-breakers with alternate language suggestions 6) Contract monitoring program, outlining a plan that will build upon strategy momentum. This talk will conclude with best practices describing what characteristics and activities better performers employ in payer contracting. This presentation includes case study examples from various provider types, ranging from small practices to clinically integrated networks to large multi-specialty clinics. The session will provide a solid base practices can utilize to integrate the payer contracting process into their core financial management strategy.  

This session will provide you with the knowledge to: 

• Develop payer proposals 

• Create a practice value proposition

• Devise a renegotiation strategy 

Eligible for: ACMPE : 1 | ACHE : 1 | CEU: 1 | CME (AAPC*): 1 | CPE: 1 | PDC: 1 | PDU: 1

Traditional | Intermediate | Analysis

Leading People
 
The future of physician recruitment is undoubtedly here. Recruiting physicians is becoming even more challenging between growing physician shortages and evolving attitudes toward work-life balance, burnout, and retirement timelines. Practices that successfully recognize and respond to how physicians now view the workplace, and their careers, will be best positioned to reduce unexpected and costly vacancies while improving patient access to care and preserving the bottom line. This session will dive into the trends impacting physician recruitment today from the viewpoint of a tenured recruiter and backed by an MGMA DataDive expert. The speakers will discuss why medical practices must understand current recruitment trends and interpret key data points to engage and hire the right physicians.  

This session will provide you with the knowledge to: 

• Analyze the key drivers of increasing physician turnover and accelerating retirements and how physicians’ work preferences continue to evolve

• Examine industry compensation data trends to ensure physician job profiles stand out in a competitive market and meet physicians’ expectations

• Compare hard-to-fill specialties and learn how to set those searches up for success by anticipating typical challenges and implementing creative solutions 

Eligible for: ACMPE : 1 | ACHE : 1 | CEU: 1 | CME (AAPC*): 1 | CPE: 1 | PDC: 1 | PDU: 1

Traditional | Intermediate | Analysis

Operational Excellence
 
HIPAA is probably the most misunderstood, misapplied, misappropriated and otherwise abused set of healthcare regulations out there. Whether it’s a snake-oil vendor or consultant trying to use HIPAA FUD (fear, uncertainty, and doubt) to sell you an expensive new product or engagement to make you “HIPAA compliant” or an internal staff person trying to justify their existence by insisting some arcane legacy process is a “HIPAA requirement” (not always true), most of these arguments do not stand up to scrutiny.
 
HIPAA has been around for decades, with many millions of dollars spent, yet the breaches continue. And there is precious little practical help for practice managers and executives to deal with the constant concern of a possible HIPAA breach. In this one-hour webinar, we will break HIPAA down to practical, actionable steps you can take in your organization to significantly improve your HIPAA posture and reduce your real cybersecurity threats.  

Using a structured and simple 4x4 approach, this 60-minute webinar will provide you with the knowledge to: 

• Outline the four activities you must do but which won't really reduce risk

• Analyze the four measures you absolutely should implement to reduce risk

• Distinguish the four components of an effective security program 

• Point out the four biggest hidden threats lurking in your practice, as well as steps to deal with them​​

Eligible for: ACMPE : 1 | ACHE : 1 | CEU: 1 | CME (AAPC*): 1 | CPE: 1 | PDC: 1 | PDU: 1 

Interactive | Basic | Comprehension
 
Operational Excellence 

Culture is often the key element that differentiates the best organizations from the rest. But how do organizations build and sustain cultures of excellence and what are examples of improved performance directly related to the culture? Join this session to discover how Methodist Physicians Clinic cultivated a culture of excellence across leadership, staff, and physicians to excel in performance improvement initiatives such as patient access and prior authorization.   

This session will provide you with the knowledge to: 

• Describe attributes that contribute to a culture of excellence 

• Identify keys to success in prior authorization and patient access initiatives 

• Discuss best practices for engaging physicians in performance improvement initiatives in your organization 

Eligible for: ACMPE : 1 | ACHE : 1 | CEU: 1 | CME (AAPC*): 1 | CPE: 1 | PDC: 1 | PDU: 1 

Traditional | Intermediate | Application 

Value-Based Care 

Providing timely access to comprehensive, integrated healthcare is a major challenge for health systems. The Veterans Administration (VA) undertook a Business Value Justification (BVJ) assessment to corroborate how the Pittsburgh VA Healthcare System has optimized innovative in-person and virtual comprehensive team-based care for oncology patients that uses the right modality at the right time for the right type of care. Using a virtual format, established measurement plan and structured methodology, which included a Healthcare Failure Mode, Effect, and Impact Assessment (HFMEIA), VA validated that the Pittsburgh Oncology Comprehensive Care Model (OCCM) reduced the financial burden and time commitment for Veterans and providers due to less travel; improved access to multidisciplinary cancer care; provided safe access to cancer treatment and management; maintained the same care processes regardless of which site the Veteran was receiving care, and created new specialty-specific healthcare jobs in rural areas. As 66% of rural counties do not have access to oncologists, the Pittsburgh OCCM provides highly reliable patient-centric care that optimizes the use of telehealth, institutionalizes timely access, patient safety and accountability, and provides a potential return on investment through benefits realization for the Veteran, provider, and VA. 

This session will provide you with the knowledge to: 

• Discover a comprehensive approach for balancing telehealth and in-person care for the most effective utilization of virtual care, oral care and in-person care 

• Employ virtual and in-person healthcare delivery together to improve access and outcomes using modern technology, integrated multispecialty care teams, and defined supportive business processes 

• Produce strategic, operational, and foundational benefits and ROI through the care model 

Eligible for: ACMPE : 1 | ACHE : 1 | CEU: 1 | CME (AAPC*): 1 | CPE: 1 | PDC: 1 | PDU: 1 

Traditional | Intermediate | Analysis 

Operational Excellence

Efficiency and reducing waste in processes are especially important in healthcare. They will often directly impact how many errors occur and have revenue implications across medical practices and organizations. It's time to raise the bar and optimize operations for maximum efficiency. In this webinar, we'll dive into how the Lean methodology can help medical practices reduce waste and increase productivity while maintaining the highest quality of care. Attendees will learn how to apply Lean principles and methods to thrive during unpredictable times to tackle staffing shortages, reduce expenses, and increase revenue. 

This session will provide you with the knowledge to: 

• Point out the fundamental principles of Lean methodology and their applications to practice management 

• Break down how Lean methods can help address staffing shortages and overcome other financial constraints faced by medical practices 

• Outline practical techniques for implementing Lean in your medical practice to increase efficiency and optimize your operations 

Eligible for: ACMPE : 1 | ACHE : 1 | CEU: 1 | CME (AAPC*): 1 | CPE: 1 | PDC: 1 | PDU: 1 

Traditional | Intermediate | Analysis
 
Staffing

Risk became a 4-letter word during the pandemic, but as ambitious professionals and organizations who are hungry to meet our potential, we need to take risks at work. Risk-taking sounds good in theory, but most of us have a hard time moving from wishful thinking to execution. Why? Because when we have a chance to take a risk in the moment, we feel awkward - and that awkwardness bumps up against our deep desire for others to approve of us and what we do. As it turns out, it’s what we improve in the face of taking risks -- often despite others’ judgment -- that leads to the greatest growth. After all, the fastest path to major improvement comes from strengthening what’s weak, rather than what’s strong. Join this session to learn why conditioning for awkward is your secret weapon for strengthening your risk-taking muscle - and how to do it right. 

This session will provide you with the knowledge to: 

• Discover the exact reason it’s been difficult to take risks at an individual or organizational level - and how to move past it 

• Examine how to use the concepts of deliberate discomfort and strategic micro stressors to strengthen mental muscle 

• Outline a personalized game plan to be risk-ready whenever the chance arises 

ACMPE: 0.5 | ACHE: 0.5 | CME (AAPC*): .5 | CPE: 0.5 | CEU: 0.5 | PDU: 0.5 | PDC: 0.5 

Financial Mastery

Interactive | Basic

An important resource to grow your career is by building your network. Sometimes meeting new peers at an online event can be challenging, but this fun activity provides the structure for meaningful financial conversations with fellow attendees at the MGMA Summit. Join this interactive experience for an easy and convenient way to have several one-on-one discussions with attendees who share your interests.   

Learning Objectives:  

• Meet fellow MGMA Summit attendees 

• Identify colleagues whom you can contact after the conference to continue problem-solving  

ACMPE: 0.5 | ACHE: 0.5 | CME (AAPC*): .5 | CPE: 0.5 | CEU: 0.5 | PDU: 0.5 | PDC: 0.5 

Financial Mastery

Interactive | Basic

An important resource to grow your career is by building your network. Sometimes meeting new peers at an online event can be challenging, but this fun activity provides the structure for meaningful operations conversations with fellow attendees at the MGMA Summit. Join this interactive experience for an easy and convenient way to have several one-on-one discussions with attendees who share your interests.   

Learning Objectives:  

• Meet fellow MGMA Summit attendees 

• Identify colleagues whom you can contact after the conference to continue problem-solving  

ACMPE: 0.5 | ACHE: 0.5 | CME (AAPC*): .5 | CPE: 0.5 | CEU: 0.5 | PDU: 0.5 | PDC: 0.5 

Business Intelligence

Interactive | Basic

An important resource to grow your career is by building your network. Sometimes meeting new peers at an online event can be challenging, but this fun activity provides the structure for meaningful data conversations with fellow attendees at the MGMA Summit. Join this interactive experience for an easy and convenient way to have several one-on-one discussions with attendees who share your interests.   

Learning Objectives:  

• Meet fellow MGMA Summit attendees 

• Identify colleagues whom you can contact after the conference to continue problem-solving 

BestPrice saved MGMA members over $11M last year alone. It’s your member benefit – use it. BestPrice is a partner of HealthTrust GPO, the nation’s most powerful group purchasing organization. The extraordinary leverage of BestPrice allows MGMA members to command lower rates on medical and non-medical goods while retaining current suppliers.

This case study outlines a successful collaboration between Elevance Health, Privia Health and PicassoMD, working together to pilot a solution for expanding access to specialist expertise in a way that doesn’t interrupt normal workflows for physicians. With support from Elevance Health, Privia Health practices used PicassoMD technology to roll out Curbside Consults as a solution to give primary care providers access to medical and surgical specialists. Presenters will describe how, based on their experience, players in different corners of the healthcare system can work together to improve outcomes, lower costs and improve the patient experience.

Locum tenens have emerged as a valuable resource to boost revenue without compromising quality or continuity of care. Aya Healthcare accelerates locum tenens fulfillment quickly and efficiently on a centralized platform. In our Solution Spotlight, we will share how medical group administrators can leverage our technology platform, Aya Connect, to manage jobs, candidates, compliance, and invoicing. The centralized platform helps streamline your recruitment process and provides customized reporting and advanced analytics with 24/7 dashboard access to gain visibility into locums spend and utilization.

Eligible for: ACMPE : 1 | ACHE : 1 | CEU: 1 | CME (AAPC*): 1 | CPE: 1 | PDC: 1 | PDU: 1 

Traditional | Basic | Comprehension
 
Revenue Cycle 

Enforcement agencies are not slowing down when it comes to investigations, settlements and legal actions relating to noncompliant coding and billing activities in medical practices. Through a case-study approach, this session will highlight recent enforcement actions and lessons that can be learned from a variety of coding and/or billing risk areas. When available, case studies will include court documents to shine a light on details not typically shared in enforcement press releases or newspaper articles. Topics will include medical necessity, coding modifiers, E/M services and "incident-to" scenarios.  

This session will provide you with the knowledge to: 

• Review recent coding and billing enforcement actions affecting medical practices 

• Give examples from available court documents to better understand specific risks associated with coding and billing 

• Discuss compliance strategies to help prevent coding and billing non-compliance 

Eligible for: ACMPE : 1 | ACHE : 1 | CEU: 1 | CME (AAPC*): 1 | CPE: 1 | PDC: 1 | PDU: 1 

Traditional | Basic | Comprehension
 
Staffing 

The question of “who are you?” has been replaced with “why are you?” Showing up as your whole self is a crucial first step in creating a remarkable culture. There is widespread agreement that characteristics of a successful practice include psychological safety, team engagement, and world-class results. The catalyst to achieve those outcomes is authenticity and authentic leadership. This session will explore behaviors and characteristics of authentic leadership and the impact of being authentic on measurable financial and operational results. Participants will receive a self-evaluation tool and a framework for creating an action plan to develop or enhance authentic leader behaviors.  

This session will provide you with the knowledge to: 

• Identify authentic leader behaviors and characteristics 

• Discuss the connection between authentic leadership and practice outcomes 

• Review an action plan to develop or enhance authentic leadership practices 

Eligible for: ACMPE : 1 | ACHE : 1 | CEU: 1 | CME (AAPC*): 1 | CPE: 1 | PDC: 1 | PDU: 1 

Traditional | Basic | Comprehension
 
Value-Based Care 

Embarking on the journey to value-based care (VBC) can seem overwhelming. But there are key strategies organizations can implement to set themselves for success in their VBC journey. Join this session for a review of current market trends in VBC and a deep dive into Nebraska Medicine’s approach to growing its VBC market share and reimbursement. This discussion will include strategies for growth and perspectives on partnerships with provider networks and new entries to the provider landscape.  

This session will provide you with the knowledge to: 

• Discuss current trends in value-based care 

• Describe strategies to grow VBC revenue 

• Identify how partnerships can aid in the growth of VBC 

Eligible for: ACMPE : 1 | ACHE : 1 | CEU: 1 | CME (AAPC*): 1 | CPE: 1 | PDC: 1 | PDU: 1 

Interactive | Basic | Comprehension
 
Operational Excellence 

Healthcare Leaders and Academic Deans in Medical Schools have done a disservice to our new clinicians and new providers who come out of traditional didactic medical education — we don't teach them how they are going to get paid or even how their support staff get paid. This session will guide attendees through a framework for orienting and educating new providers fresh out of residency/fellowship, those who just need a refresher, or a clinician in a new leadership role. The session will include PowerPoint training materials, skeletons for discussions and sessions and examples of conversations to relate this "foreign" language of healthcare finance to providers in an easy-to-understand manner.  

This session will provide you with the knowledge to: 

• Explain how to communicate effectively with providers to help them understand complex healthcare finance topics 

• Review a basic framework to develop orientation materials to take back to your organization 

• Give examples and "role play" common questions and conversations with physicians 

Eligible for: ACMPE : 1 | ACHE : 1 | CEU: 1 | CME (AAPC*): 1 | CPE: 1 | PDC: 1 | PDU: 1 

Traditional | Intermediate | Analysis
 
Strategy 

Service line organizations have significant opportunities to bolster revenue production, manage quality and costs, and align physicians with the sponsoring institution. This session will help institutions develop strategies in four areas — revenue enhancement, clinical variation reduction, cost/quality measures alignment, employed/independent physician engagement/education — to succeed in value-based contracts. Clinical and administrative leaders building their service line capabilities, or considering doing so, will learn detailed strategies to improve their ability to succeed in value-based contracts. Best practices and lessons learned will be shared on governance and leadership, physician alignment and quality and cost measurement across the continuum of care.  

This session will provide you with the knowledge to: 

• Examine options for developing new leadership and governance models 

• Analyze contracts for opportunities within active service lines 

• Outline preliminary planning for new service lines to meet revenue and cost objectives 

Eligible for: ACMPE : 1 | ACHE : 1 | CEU: 1 | CME (AAPC*): 1 | CPE: 1 | PDC: 1 | PDU: 1 

Traditional | Intermediate | Analysis

Strategy 

In its wake, the COVID-19 pandemic has left an indelible mark on the U.S. healthcare system, including shifting the population’s healthcare needs, how healthcare is provided, and the resources necessary to conduct patient care. As we navigate these changes and emerge from this extraordinary storm, we must maintain our focus on the future of healthcare. The foresight of emerging trends can help better prepare the healthcare system for the future. In this presentation, the speaker will explore several trends in this post-COVID-19 environment and how they will reshape healthcare in years to come. Trends such as the growing integration of behavioral health, expansion of diverse practice models, future changes in the physician workforce, the move to system well-being, and the rise of digitally enabled care will be covered. In addition, he will cover trends to watch, such as Gen Z, cybersecurity threats, and the continued move to prioritize the environment. Finally, he will discuss how practice leaders can assess trends to add value to their practice and use them as a tool to grow their careers.

This session will provide you with the knowledge to:

• Break down emerging healthcare industry trends to develop and assess practice strategy 

• Examine those healthcare trends for potential impacts on the practice of medicine 

• Outline how practice leaders can assess trends, develop their practice strategy and use this knowledge to advance their careers

Eligible for: ACMPE : 1 | ACHE : 1 | CEU: 1 | CME (AAPC*): 1 | CPE: 1 | PDC: 1 | PDU: 1 

Traditional | Intermediate | Application
 
Staffing 

Healthcare organizations face more complex challenges than ever, often with few resources and a transitioning workforce. New technologies, financial imbalances, increased competition, providers and staffing shortages, and burnout require solutions addressed only by better organizational leadership. More than ever, successful organizations must develop leaders from within their ranks and revolutionize how they build leadership capacity. Traditional leadership initiatives often focus on the development of people who already hold formal leadership roles, but creating a Leadership Development Institute that looks at all staff as leaders offers much greater rewards to an organization. Healthcare systems that cultivate the best, most diverse, and most inclusive leaders will thrive in the future.  

This session will provide you with the knowledge to: 

• Outline a framework for assessing leaders to understand knowledge and leadership competency gaps 

• Diagram critical leader competencies needed to effectively launch, prepare, evaluate, and sustain a Leadership Development Institute 

• Discover how to focus leaders on establishing relationships that build trust, generate commitment, and drive results 

Eligible for: ACMPE : 1 | ACHE : 1 | CEU: 1 | CME (AAPC*): 1 | CPE: 1 | PDC: 1 | PDU: 1 

Traditional | Intermediate | Application 

Patient Access 

As a newly formed system that resulted from a merger, Prisma Health had not yet integrated operations or technology across markets or specialties, leading to inefficiencies and a subpar consumer experience. In 2020, leadership planned a system-wide access center that would serve as a front door for its consumers. A major component of this access center plan was a referral management and new patient scheduling team to provide a fast, easy, and consistent experience. In the first year of launch, the referral team scheduled more than 150,000 new patients. Additionally, the redesigned processes and technology decreased referral turnaround times from several weeks/months to within five days for almost all orders. This session will review how a multi-disciplinary team collaborated to standardize processes and leverage technology to realize this vision by: Forming guiding principles for schedule redesign; hosting sprint groups to optimize scheduling and referral processes; redesigning EHR tools to encourage self-service and standardization; and collaborating with physician leadership to communicate changes. The speakers will provide recommendations on how referrals can be streamlined for patients, referring providers, and treating providers at your system. They will also prepare sample scorecards, implementation checklists, and change management strategies for implementing a referral center.  
 
This session will provide you with the knowledge to:  

• Discover the components of a successful referral center, including organizational readiness, technology implications, processes, and staffing

• Manage the steps required to build a referral management center and the tools to follow those steps in your organization 

• Use communication and change management strategies tailored to your organization's culture and the access initiatives that the organization seeks to implement 

Eligible for: ACMPE : 1 | ACHE : 1 | CEU: 1 | CME (AAPC*): 1 | CPE: 1 | PDC: 1 | PDU: 1 

Traditional | Intermediate | Application 

Government Affairs 

Join MGMA Government Affairs, Taya Gordon, and Kem Tolliver for an interactive discussion on the latest developments in Washington, D.C. impacting medical group practices. Attendees will get an inside look at Congress’s priorities pertaining to physician practices, as well as the steps the Administration is taking to address key issues. This session will provide updates on Medicare reimbursement, prior authorization reform, and surprise billing.  
 
This session will provide you with the knowledge to:  

• Identify MGMA advocacy priorities and initiatives

• Understand key federal development and trends 

• Obtain methods to get involved and support advocacy efforts 

Eligible for: ACMPE : 1 | ACHE : 1 | CEU: 1 | CME (AAPC*): 1 | CPE: 1 | PDC: 1 | PDU: 1 

Traditional | Intermediate | Application 

Strategy 

Developing a clear understanding of current share in the market along with key providers servicing patients is critical for continued practice growth. Claims-based data can provide invaluable insights into how patients are utilizing care currently to allow development of strategies for increased patient attraction and retention. Analyzing provider relationships and identifying patient leakage is the most impactful way to target and remove access barriers, prioritize provider outreach, build closer physician alignment, and optimize your practice throughput. This session will review specific examples on how healthcare organizations are utilizing data to strategically prioritize the practices, providers, and service lines they’re looking to grow.  
 
This session will provide you with the knowledge to:  

• Identify the benefits of analyzing a patient's utilization of care

• Discuss the impact of patient leakage 

• Describe best practices for optimizing practice throughput 

Eligible for: ACMPE : 1 | ACHE : 1 | CEU: 1 | CME (AAPC*): 1 | CPE: 1 | PDC: 1 | PDU: 1 

Traditional | Intermediate | Analysis
 
Staffing 

The healthcare industry faces numerous challenges due to a shortage of clinical support staff. However, medical practices can tackle these difficulties and enhance the quality of patient care by exploring innovative staffing solutions and utilizing technology. This presentation will provide a deeper understanding of the various non-traditional clinical and non-clinical support staffing options available and best practices for effectively integrating them into practices. By taking advantage of technology and non-traditional staffing resources, practice leaders can minimize operational disruption and ensure their practices are well-equipped to meet the evolving demands of the healthcare industry while providing the best possible care to patients.  

This session will provide you with the knowledge to: 

• Examine non-traditional staffing models, efficiency improvements and technology that can address staffing challenges in medical practices 

• Analyze the different types of non-traditional clinical support staff and non-clinical staff options available 

• Point out best practices for maximizing efficiencies, implementing technology and integrating non-traditional staff 

Eligible for: ACMPE : 1 | ACHE : 1 | CEU: 1 | CME (AAPC*): 1 | CPE: 1 | PDC: 1 | PDU: 1 

Traditional | Intermediate | Analysis 

Operational Excellence 

A comprehensive view of the patient experience includes balancing patients’ perceptions with management and physician perspectives and what the practice data is telling us. In this session, attendees will learn to break down the patient experience from these three perspectives to identify the key factors driving satisfaction and online survey results, which correlate to patient retention and are a leading influence on new patients selecting the practice. The speakers will discuss relevant case studies demonstrating how a data-driven strategy can lead to improved patient experiences, quality outcomes, and financial performance. Additionally, this session will address how poor patient survey results negatively impact reimbursement from Value-Based Care contracts. Attendees will leave understanding how to use a data-driven approach to balance a range of perspectives along with what the practice data reveals to monitor and improve the patient experience and the bottom line. 

This session will provide you with the knowledge to: 

• Analyze different aspects of the patient experience via key metrics that can identify outliers and enable managers to improve performance quickly 

• Break down the leading factors influencing online patient experience reviews 

• Outline the impact an improved patient experience has on other key business aspects of the practice, including quality, patient access, and financial success 

Eligible for: ACMPE : 1 | ACHE : 1 | CEU: 1 | CME (AAPC*): 1 | CPE: 1 | PDC: 1 | PDU: 1 

Traditional | Basic | Comprehension

Value-Based Care 

This session will focus on the following key components to succeeding in value-based models moving forward: Why payers are moving toward patient risk-adjusted payment models; how to identify risk adjustment, its impact on payment and the implications to practice operations; the specifics of hierarchical condition category (HCC) codes and their direct link to demographic and diagnosis data; results from chart reviews of common risks and opportunities; and the steps to prepare your providers and revenue cycle team for sustained success in patient risk-adjusted payment models. 

This session will provide you with the knowledge to: 

• Recognize the importance of providers accurately documenting and coding primary and tertiary diagnoses for patient risk scoring 

• Review how ICD-10 coding accuracy and specificity impact the mapping to HCCs patient risk scores and ultimately payment 

• Identify methods to track the accuracy of their value-based coding, as well as risk and opportunity areas via chart reviews and education 

Eligible for: ACMPE : 1 | ACHE : 1 | CEU: 1 | CME (AAPC*): 1 | CPE: 1 | PDC: 1 | PDU: 1 

Traditional | Intermediate | Analysis 

Financial Mastery 

More than one in three (36%) medical groups were on track to miss their annual productivity goals, per a November 2022 MGMA Stat poll. Tracking and benchmarking performance play a crucial role in the ultimate success of a practice or organization. With the help of benchmarking, leaders can achieve performance improvement and greater practice success. Attendees will learn some of the latest industry data trends and the importance of selecting and analyzing key performance indicators (KPIs) to drive results via real-world examples and success stories. Using data and benchmarks to improve operations is as important as ever for organizations dealing with rising expenses and ongoing staffing challenges. Attend this interactive session to gain an understanding of the power of data, KPIs and how to apply benchmarking in your practice or organization. 

This session will provide you with the knowledge to: 

• Outline the correlation between data, benchmarking and high-performing medical groups 

• Point out some of the top data trends and how they have been used to drive success at medical practices and organizations 

• Compare many of the top key performance indicators (KPIs) and how analyzing them can keep your organization focused on being a better performer 

Managing accounts payable is often a time-consuming and error-prone process, and it also presents HIPAA compliance risks when patient refunds or vendor payments include PHI. Fortunately, automation technology can help you not only streamline your AP, but also help you safeguard sensitive patient information throughout the entire AP process. Join this spotlight to learn how AP automation can save you time and help you stay HIPAA-compliant.

A medical staff’s appearance matters, but uniform compliance across departments is challenging for practice leaders. In this fireside chat, Matt Robinson, vice president of sales and operations at Scrubin Uniforms, discusses the solutions that he and the Scrubin team have created for MGMA members. In this session, attendees will learn about distribution trends in the retail space as well as the evolution of the uniform healthcare industry since the pandemic. Robinson will also identify best practices for purchasing healthcare uniforms and detail benefits and discounts available to MGMA members. 

Welcome to our webinar on managed services and hosting of critical applications in healthcare! In an industry that relies heavily on advanced technologies, it is essential to ensure the seamless operation of critical applications that support patient care, data management, and overall operational efficiency. We will explore the significance of managed services and hosting solutions specifically tailored for healthcare organizations. In regard to optimizing performance and security to mitigating risks and ensuring compliance, we will delve into the key considerations and best practices.

Join us as we uncover the transformative potential of managed services in healthcare and discover how they can empower organizations to focus on what truly matters – delivering exceptional patient outcomes. Zivaro is focused on delivering customer success and assisting with technology-based requirements to allow organizations to focus on their business mission and delivering a high quality of patient experience and care. Zivaro aligns customized service offerings to meet organization specific needs and requirements.

Eligible for: ACMPE : 1 | ACHE : 1 | CEU: 1 | CME (AAPC*): 1 | CPE: 1 | PDC: 1 | PDU: 1 

Traditional | Intermediate | Application
 
Staffing 

Successful practice executives must understand operations and possess the ability to effectively communicate with its stakeholders — physicians, staff and patients. This skill is even more important when the topic is personal or is at a critical decision point that may have far-reaching implications. Communication is essential to preventing misunderstandings, leading change, and diffusing tricky situations. Effective communication can save a relationship, while poor communication can undermine or destroy one. The inability to establish working relationships and successfully navigate challenging interactions leaves an executive looking incompetent and/or unsure. This session addresses communication techniques for real-life situations to prepare you to present at your best.  

This session will provide you with the knowledge to: 

• Discover the elements of effective communication and the techniques to implement them 

• Demonstrate the implications of body language, tone of voice and communication styles as they impact critical conversations 

• Employ best practices and responses to the most common scenarios a practice executive faces 

Eligible for: ACMPE : 1 | ACHE : 1 | CEU: 1 | CME (AAPC*): 1 | CPE: 1 | PDC: 1 | PDU: 1 

Traditional | Basic | Comprehension
 
Operational Excellence 

COVID-19 has forced practices to operate in new ways. Practices had to move quickly into a virtual operating model for patients and staff. Many expect practices will continue to operate virtually in some fashion for the foreseeable future. Hackers have taken notice and have exploited staff and their home networks to gain access to their employers. Recent studies have shown an increase of more than 200% in these types of attacks. In this session, attendees will learn about cyberthreats and how to reduce risk, comply with HIPAA and HITECH Act requirements, perform a security risk assessment, and use tools and solutions for conducting a security scan of the HIT environment. It will also review staff education about patient privacy and security, identify how hackers trick employees into revealing information through social engineering and how hackers are exploiting the Internet of things.  

This session will provide you with the knowledge to: 

• Identify ways hackers are targeting remote employees and the new threats connected to home networks 

• Recognize how cybercriminals think and how data security measures are not sufficiently robust to prevent successful cyberattacks 

• Discuss the way hacktivists (hackers fighting for social and political issues) are adding to cybersecurity threats 

Eligible for: ACMPE : 1 | ACHE : 1 | CEU: 1 | CME (AAPC*): 1 | CPE: 1 | PDC: 1 | PDU: 1 

Traditional | Intermediate | Application 

Staffing and Human Resources 

A lack of skills in essential areas can easily derail leaders' and employees' success. So many healthcare leaders have significant experience in on-the-job training. Still, they have gaps between their life experiences and the comprehensive knowledge required to perform the role to which they are assigned. This session will teach attendees to identify skill gaps among employees, leaders, and themselves, solve them, and approach the conversation with empowerment and positivity. 

This session will provide you with the knowledge to: 

• Discover how to perform skill gap assessments 

• Outline strategies to approach professional development positively 

• Use assessment templates and best practice guidelines for immediate implementation and skill gap program development 

Eligible for: ACMPE : 1 | ACHE : 1 | CEU: 1 | CME (AAPC*): 1 | CPE: 1 | PDC: 1 | PDU: 1 

Traditional | Basic | Comprehension
 
Operational Excellence 

After years of uncertainty, people from all industries and walks of life are feeling tired, disillusioned and burnt out. They want a better way to succeed and stay at peak performance without the constant hustle and grind that ultimately leads them to burn out. 

Helping people and organizations escape burnout is Erin’s mission with every keynote. Her three practical and easy-to-implement steps, coupled with her unique and inspiring message, lead to real, measurable outcomes for audiences.  

This high-energy, fun and entertaining session will provide you with the knowledge to: 

• Identify early warning signs of burnout that usually go unnoticed before it's too late 

• Streamline your personal and professional life to better align with your goals and priorities 

• Discover the tools to sustain a burnout-free life and live at peak performance for the long haul